3 Replies Latest reply: Nov 11, 2012 10:41 AM by Eric Root
fredevang Level 1 (0 points)

When i bought OS X Mountain Lion, my iTunes app started to come with the message "iTunes ended unexpectedly" everytime i tried to open the program. I have tried to overwrite iTunes by istalling it again, but i doesn't work. When i tried to remove it my dragging it to the trash it said that i can't delete iTunes becouse it is required by Mac OS X


Do anyone know how to remove iTunes completely, or maybe just how to make iTunes work again? This is really getting on my nerves.

OS X Mountain Lion (10.8.2)
  • Linc Davis Level 10 (192,619 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Step 1


    Enter the name of the crashed application or process in the Filter text field. Post the messagesfrom the time of the last crash, if any — the text, please, not a screenshot.

    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.



    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.


    Step 2


    Still in the Console window, look under User Diagnostic Reports for crash reports related to the process. The report name starts with the name of the crashed process, and ends with ".crash". Select the most recent report and post the contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

  • fredevang Level 1 (0 points)

    Where do i write in Console?
    Theres no 'writing bar'

  • Eric Root Level 9 (50,378 points)

    I would try Linc's approach first. If you aren't successful, enable the root user (type root user in system preferences help for how to do this). I was able to delete a different program that wouldn't delete because it was required by OS X. Be very careful if logged in as the root user because you can do a lot of damage to the OS. I would log out of root user and use your regular account on a day-to-day basis.