Previous 1 2 Next 19 Replies Latest reply: Nov 21, 2012 11:32 AM by planb77
saeteren Level 1 Level 1 (0 points)

This problem started when the latest firmware was installed, and I have seen that others have also experienced the same. This looks to me to be a big scandale, and Apple should take the full responsibility for it. This may become a very serious case for Apple.


iPod nano (6th generation), Windows 7
  • planb77 Level 7 Level 7 (32,300 points)

    This is usually a sign that your headphones are not plugged all the way in.  Make sure the white part of the headset is flush with the body of the Nano.


    The 6G Nano headphone jacks are a bit tighter than compared to previous generations.

     

    B-rock

  • saeteren Level 1 Level 1 (0 points)

    I don't think the plugging of the headphones can be the problem here. It stops playing also without the headphones plugged in. But it seems to happen more often when I have played for a while, then many times during a song. And I never had this problem before the newest firmware was installed, which also seems to be the case for many others. But it doesn't seem like Apple will admit this fault.

  • planb77 Level 7 Level 7 (32,300 points)

    Have you tried another set of earbuds? It still sounds like an issue with the headphone jack though. Music will stop playback if it can no longer fully detect the earbuds that are plugged in.

     

    Otherwise, it is happening with the same files, it could be a file issue.

     

    B-rock

  • saeteren Level 1 Level 1 (0 points)

    I don't use the earbuds that came with the IPod, but I can't see that this could be the course of the problem. For I had no playback stops before the latest firmware was installed. And I see that the plug must be drawn out quite a bit before the playback stops, and that this should happen without any impacting force should be completely impossible.

     

    I haven't used the IPod for months now, and this must probably be the reason why it has not yet got any stop now, even though I have played it for maybe an hour or more in order to test it. But as I have experienced before, the stops is starting to occure when I have played it for a while (half an hour or an hour, dependent on how often I use it), and then more and more often until there is no use in trying to play at all.

  • planb77 Level 7 Level 7 (32,300 points)

    For I had no playback stops before the latest firmware was installed.

     

    The because the latest firmware update add the functionality of stopping playback when a headset is no longer (fully) detected.

     

    B-rock

  • saeteren Level 1 Level 1 (0 points)

    What do you mean by "no longer (fully) detected"? Will the IPod no longer detect the headset after some time of playback? That the plug can be drawn out enough to stop the playback is impossible without any use of force, at far as I have found out.

    I also tested it by playing with the headset unplugged, and the playback stopped just like it did when I listened to it through the headset. But now, after some moths' "rest", it has not jet stopped neither plugged nor unplugged.

  • planb77 Level 7 Level 7 (32,300 points)

    After the screen backlight goes out, music will pause playback if it doesn't fully detect the headset.  Sure it will play just fine when the backlight is on, but it's not checking for the connection when that is the case.

     

    That the plug can be drawn out enough to stop the playback is impossible without any use of force

     

    There doesn't need to be any force if the headset wasn't fully inserted to begin with.


    B-rock

  • saeteren Level 1 Level 1 (0 points)

    But it could also stop after just a few seconds of playback, and long before the screen backlight went out. And how will you explain that the playback stopped also when the headphones was unplugged from the start?

  • planb77 Level 7 Level 7 (32,300 points)

    Again, a faulty/damaged headphone jack.

     

    B-rock

  • saeteren Level 1 Level 1 (0 points)

    How can the playback stops be caused by a faulty or damaged headphone jack when this is not connected to the IPod? And even when it is connected, should it be possible to play non stop for about an hour as I have done now? And I use the same headphones now.

     

    You are maybe representing Apple, since you are doing your atmost to explain away that it could be a serious fault with the IPod firmware? Or do you only want to show that you know better about these things than most others? I don't  doubt that you know more than me, but who knows everything?

  • planb77 Level 7 Level 7 (32,300 points)

    I'm not representing Apple in any way.  Since I don't have physical access to the device and I am only going off what little information you provide, I can really only pull at straws. 

     

    Either way, the behavior your are experiencing is abnormal and does indicate some sort of hardware issue. It if was firmware related, there would be many others on these forums describing the same problem.

     

    B-rock

  • saeteren Level 1 Level 1 (0 points)

    I don't think that the fault I have got is quite abnormal really, for as already mentioned, I have seen also others on this forum having the same problem after having installed the latest firmware. And one sent the IPod to Apple for repair, and got it back with the message that nothing was wrong with it. They had uninstalled the latest firmware though, and gone back to the previous one, but didn't mention anything about that. They probably thought or hoped that the customer would not discover it. So it seems like Apple are doing their best to hide away the fault, for this can become really costly for them, not the least in reputation.  

  • planb77 Level 7 Level 7 (32,300 points)

    If it were truly the firmware, everybody who had updated to 1.2 would be complaining about the issue and not just a handful of users that I've seen on these forums.

     

    Either way suit yourself. 


    B-rock

  • saeteren Level 1 Level 1 (0 points)

    So because just a handful of users are complaining you are sure that nothing is wrong with the product really? And if there is a real fault, there is maybe not much to worry about because so few are affected? Don't you think that there could be a lot more people troubled by this than those who have complained about it in these forums, like myself until now? Anyway, I think Apple should take the full responsibility towards the affected customers if there is a real fault, no matter how many or few we are.

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