1 Reply Latest reply: Nov 11, 2012 6:07 PM by gail from maine
JeremyB76 Level 1 Level 1 (0 points)

How do you resent your security questions if you cannot remember the old answers and have no rescue email?


iPad 2, iOS 6.0.1
  • gail from maine Level 6 Level 6 (16,060 points)

    Hi jeremy,

     

    If you did not set up a Rescue email address:

     

    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

       Then select 'iTunes Store', and on the next screen select 'Account Management'

       Next choose 'iTunes Store Account Security' and fill in that you'd like your security    

       questions/answers reset.

     

    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

     

    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....

     

    Hope this helps!

     

    Cheers,

     

    GB