1 Reply Latest reply: Nov 12, 2012 11:24 PM by King_Penguin
sonispeed Level 1 Level 1

Hi Apple,

I met s very serious problem when I purchased in APPs of CSR Racing game. And this is so rediculous which I even cannot believe that.


On 11/11/2012 I purchasing the £2.99 gold from the in apps purchasing to get some new cars like the picture shown below. But unfortunatly, about 1 hour later, all the left gold were gone without any noticing, without any reason, without any contact.


Does this sound right? How could Apple use such bloody greedy and un-trustable developer get onto the itunes store? This will directly affect my trust to the itunes store. This is so rediculous. Moreover, WWDC was using this program to show the iPhone 5. Does it mean currently my purchased iPhone 5 is not trustable as well?


The developer of CSR Racing is bloody rude!!! disappointed and unpleasant experience of both itunes store and in-apps- purchasing. Maybe no more next time.


Please carefully check all your developer!!! Using free game to gain in-apps-purchasing money. This is bloody robbing!!!!


<Image Edited By Host>

Time Capsule, Mac OS X (10.6.8)
  • King_Penguin Level 10 Level 10

    These are user-to-user forums, you are not talking to Apple here - I've asked the hosts to remove your screenshot from your post as it contains your account id.


    If you have a problem with the app and the developer isn't replying (or not in a helpful way) then you could use the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).


    Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.