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I have a problem updating the new ipod touch 5th generation


I have a problem updating the new ipod touch 5th generation and I need help:


With each attempt I receive the message:

iTunes has detected an iPod in recovery mode. You must restore this iPod before it can be used with iTunes.

The iPod only displays a USB cable with an arrow pointing to an iTunes logo.

I receive a "Are you sure..." message with the 2 options, one to Restore and Update and the other to Cancel.

Each time I have selected the Restore and Update button and then moved through the acceptance screens. Then iTunes begins to download the iOS 6.0.1 Software Update, which usually takes about 50 minutes. During the download I will receive messages that an iPod has been found in restore mode.

After the download is complete no update occurs to the iPod and iTunes displays the Device Summary screen showing derive Name as iPod and all other items as n/a.

The iPod was working great without any known issues prior to attempting to update the OS.

iPod touch (5th Generation)-OTHER, iOS 6, Update Problem

Posted on Nov 11, 2012 7:28 PM

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Question marked as Best reply

Posted on Nov 12, 2012 3:45 PM

Maybe:

Restore loop (being prompted to restore again after a restore successfully completes)

Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .


Next try placing the iPod in DFU mode and restoreing/updating via iTunes

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

8 replies
Question marked as Best reply

Nov 12, 2012 3:45 PM in response to Leonhardt Manegold

Maybe:

Restore loop (being prompted to restore again after a restore successfully completes)

Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .


Next try placing the iPod in DFU mode and restoreing/updating via iTunes

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Nov 13, 2012 3:39 PM in response to lllaass

Thank you very much

atleast I learned how i can find the ipod updates and use them manually but I got this error message when i tried:


The iPod "iPod" can´t be restored at this time because the iPod software update server could not be contacted or is temporarily unavailable.


I got 2 options "okay" or "more informations" when I click on more info it says me that it was error 1638 but I couldn´t find a solution on the apple support page


I may have to say that I downloaded the update for the iPod 5 days ago.

Could that be the problem ? Sould I download the Update again ?


I wait for your response because the internet in my school ***** 🙂

And it takes me about 6-7 hours to download the update


mfg Leo

Nov 13, 2012 3:46 PM in response to Leonhardt Manegold

Maybe:

iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server


Unable to contact the iOS software update server gs.apple.com

Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

  1. Install the latest version of iTunes.
  2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
  3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
  4. Try to restore from another known-good computer and network.
  5. If the errors persist on another computer, the device may need service.

Nov 14, 2012 12:51 PM in response to lllaass

1. up to date

2. I disabled my security software completely

3.


I don´t really know what to do with step 3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".


4. and 5. we only have this one single network in school and I don´t want to lose my data (conecting to another computer)


leo

I have a problem updating the new ipod touch 5th generation

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