Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing the iPod in DFU mode and restoreing/updating via iTunes
Thank you very much
but it still doesen´t work
1st - USBs are okay
2nd- operating system and itunes is up to date
3rd- I enabled my security system
but still in recovery mode
---> leaves the iPod unuseable
I tried to get the ipod in DFU mode but I don´t get it into DFU mode
even with youtube tutorials and the given link ...
Try a manual install using the instructions here.
First download the update/firmware for your iPod. The place the iPod in recovery mode and do the manual install. Sometimes the iPod leaves recovery mode before the download completes.
Thank you very much
atleast I learned how i can find the ipod updates and use them manually but I got this error message when i tried:
The iPod "iPod" can´t be restored at this time because the iPod software update server could not be contacted or is temporarily unavailable.
I got 2 options "okay" or "more informations" when I click on more info it says me that it was error 1638 but I couldn´t find a solution on the apple support page
I may have to say that I downloaded the update for the iPod 5 days ago.
Could that be the problem ? Sould I download the Update again ?
I wait for your response because the internet in my school *****
And it takes me about 6-7 hours to download the update
Error 1004, 1013, 1638, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
- Install the latest version of iTunes.
- Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
- Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
- Try to restore from another known-good computer and network.
- If the errors persist on another computer, the device may need service.
1. up to date
2. I disabled my security software completely
I don´t really know what to do with step 3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
4. and 5. we only have this one single network in school and I don´t want to lose my data (conecting to another computer)