2 Replies Latest reply: Oct 11, 2013 11:56 PM by pebesh
scot727 Level 1 Level 1

I have  lot of data on my WD passport back up hard drive that doesn't exist anywhere else. All of the sudden the hard drive won't appear in Finder.


When I open up disk utility it shows the root 500 GB WD My Passport drive which seems to be OK when I verify it and repair it. However, the "External Hard Drive", the directory underneath the "500 GB WD My Passport drive" is grayed out. When I verify the External Hard Drive it says it needs to be rapaired. When I try and repair it it gives me the message and does not seem to progress:


Updating boot support partitions for the volume as required.


Is there hope for me recovering my data?

  • VenishaS Level 1 Level 1

    I'm not sure what happened. I was using it to back up an older drive with what's on my WD. The batter died on my Macbook Pro causing the back up to end prematurely. When I restarted the computer, on my older drive would come up. The WD My Passport is missing from the Finder. I can see it in Disk Utility but that's it. No option to repair. I've been doing some research and WD has been having this same issue for some time. I have nearly 1TB of data on this drive that extremely critical and I don't know what to do. Can someone help?

  • pebesh Level 1 Level 1

    I had a similar problem with WD My Passport not mounting, which I was using as a time machine backup. Eventually found a (temporary) solution to it not mounting by opening Activity Monitor (while the drive was connected) and selecting process "fsck_hfs" and then "quit process". The drive should then mount on the desktop and enable you to access the drive/contents. I'm not sure how the drive can be permanently repaired but in my case I reformatted it - and now it's behaving.