3 Replies Latest reply: Nov 12, 2012 6:14 PM by BDAqua
bugmenow Level 1 Level 1 (0 points)

I pay my bills online and have been trying to pay one to PGE our electric company.  I can get to their site and all parts of it, but I cannot log in to pay my bill....it just spins out.  I tried it on my iPhone and same thing.  This has been going on since 11/1.  Today, they changed my password and it still didn't work.  After going around and around their "cyber assistant" said that people with Macs and iPads were experiencing this problem and thought it was maybe a software update from Apple.  It happens with Safari and Firefox both. This just doesn't seem possible since it isn't happening with any other online bill pay.  So I thought I'd ask if anyone knew anything that might be conflicting with online secure site areas.  Apparently these folks are stumped and don't think they will be able to resolve it.  I'm running OSX 10.5.8. Thanks!


G4 iMac & iBook, Mac OS X (10.3.9)
  • BDAqua Level 10 Level 10 (120,935 points)

    Hi, no idea what they use, but I suspect Flash or Java...

     

    Learn about Safari 5.1.7 and Leopard Security Update 2012-003.

     

     

    Products Affected

    Mac OS X 10.5, Product Security, Safari 5.1 (Mac OS X 10.6), Safari 5.1 (OS X Lion)

     

     

    Safari 5.1.7 for OS X Lion, Safari 5.1.7 for OS X Snow Leopard, and Leopard Security Update 2012-003 disable out-of-date versions of Adobe Flash Player.

    Out-of-date versions of Adobe Flash Player do not include the latest security updates and will be disabled to help keep your Mac secure. If Safari 5.1.7 or Leopard Security Update 2012-003 detects an out-of-date version of Flash Player on your system, you will see a dialog informing you that Flash Player has been disabled. The dialog provides the option to go directly to Adobe's website, where you can download and install an updated version of Flash Player.

    Additional Information

    If you need to re-enable an out-of-date version of Flash Player, you can do the following:

        1.    Navigate to the /Library/Internet Plug-Ins (Disabled) folder.

        2.    Drag "Flash Player.plugin" into /Library/Internet Plug-Ins.

        3.    If the browser is running, quit and restart it.

     

     

    http://support.apple.com/kb/HT5271

     

    Disabled Java in your Browser settings, not JavaScript.

     

    http://support.apple.com/kb/HT5241?viewlocale=en_US

    http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=142064

    http://support.mozilla.org/en-US/kb/How%20to%20turn%20off%20Java%20applets

  • bugmenow Level 1 Level 1 (0 points)

    Thanks for the info...I have not downloaded Safari 5.1.7 for that reason.  Was told by an IT person not to because there were a bunch of issues with it so I'm running Safari 5.0.3.  However there was some recent update (just can't quite remember) that said it would disable Java and that I should to go back and enable it... so I did.  Both Java and JavaScript are enabled.  Should they be? 

     

    However in looking at the Flashplayer it shows Plug in version 10.3.183.11 is installed.  It also shows two buttons Check for updates and Never check for updates (and I didn't do this) but the Never Check is checked. Should I change that and then click on Check Now for updates? 

     

    And last question...why would I want to enable an out of date version of Flash Player?

  • BDAqua Level 10 Level 10 (120,935 points)

    .why would I want to enable an out of date version of Flash Player?

    If you needed Flash & were running an older OS like 10.4/10.5, that had no up to date versions available.

     

    See in each Browser which version of Flash it thinks it has, also shows the versions available...

     

    http://kb2.adobe.com/cps/155/tn_15507.html