Aperture not recognizing serial number

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Level 1

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Aperture not recognizing serial number

I went to the Apple Genius bar for help today and they wiped everything off and restored my OS. I am now trying to put the Aperture software on that I bought 2 years ago, and it's saying the serial number is not valid. What do I do?

Thanks

Aperture 3

Posted on Nov 12, 2012 3:51 PM

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Answer 1

léonie

Level 10

200,723 points

Nov 12, 2012 3:58 PM in response to Wordflirt

There has just an update been released, Aperture 3.4.3, that is supposed to fix serial number issues, try if updating helps.

Is your Aperture version an upgrade from Aperture 2? Then you need to enter both serial numbers.

And checck the correct typing - sometimes letters can be confused, the letters in the serial numbers are all upper case, see Troubleshooting Professional Application Serial Numbers and see if that helps.

If all fails, contact Apple for an

Pro Application Replacement Serial Numbers . You will need to provide a proof of purchase.

Regards

Léonie

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