1 Reply Latest reply: Nov 12, 2012 11:08 PM by King_Penguin
Fish515 Level 1 (0 points)

So my iphone 4 broke so i swapped it out for a new one but still have the same apple ID. When i tried to buy some new music it asked me these questions about my favorite and first teacher and i cant remember. What do i do?

iPhone 4
  • King_Penguin Level 10 (120,206 points)

    If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.


    If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.


    Then select 'iTunes Store', and on the next screen select 'Account Management'


    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.


    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)