Previous 1 2 Next 15 Replies Latest reply: Nov 21, 2012 1:17 PM by Ralph Johns (UK)
mjh2278 Level 1 (0 points)

having a ton of problems with ichat.  app won't launch easily.  then when it does open, i can't delete any conversations.  the dialog box saying delete or cancel sits there and app is hung up until i force quit.  i tried logging out and signing back in but no luck.  reboot no luck.  what gives?


ichat, OS X Mountain Lion (10.8.2), desktop
  • Ralph Johns (UK) Level 9 (71,104 points)

    Hi,

     

    Your specs say OS X 10.8.2 which would mean Messages rather that iChat.

     

    Messages gives you the iMessages account to use with your "registered" Apple ID.

    You can of course have AIM and Jabber Screen Name and IDs set up as well.

     

    I would start with using the Disk Utility (Applications/Utilities) and it's First Aid option to Repair Permissions.

     

    I presume when the app does start up it is showing at least one "active" chat in the Messages window ?

    DO you mean you are using the "X" that shows up when you mouse over the name of the person in the Chat ? (which Closes/removes the chat from the window)

     

    Do you mean you are using the File Menu option to Delete the Conversation ?

     

    Is it an iMessages or other form of conversation ?

     

     

     

     

     

    Sigcopy2.png
    7:19 PM      Wednesday; November 14, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • mjh2278 Level 1 (0 points)

    Sorry, yes, Messages.  When the app finally starts up, yes, one chat is active.  It is terribly slow to start. 

     

    If I hit X or right click to call up Delete, I get the a dialog box to delete the conversation.  when I click the Delete button, nothing happens.  Dialog box sits there and the app does not respond.  Cancel will not remove the dialog box either.  I have to Quit the app and start over. 

     

    I do not see a Delete conversation menu item under File menu.

     

    I have used the app successfully before, deleting conversations and with a much quicker start up time than what I'm getting today.  I use my registered Apple Id.

     

    I verified my computer using the First Aid Verify Disk step and got an OK.  Nothing to repair.  Appreciate any help!

  • Ralph Johns (UK) Level 9 (71,104 points)

    Hi,

     

    Verifying the Disk tells you little.

    It is looking at whether the files  are on the Hard Drive in a manner that can be read and retrieved.

    It is looking at the structure of the File System rather than whether the individual items are set to  their optimum.

     

    I would still try Repair Permissions.

     

     

    I would also try a PRAM reset.

    Shut down the computer.

    Restart it holding down Apple/CMD ( or ⌘)+ALT( ⌥)+P+R Keys until you have heard three Start Up Bongs.


    Keyboard PRAM-2.png

     

     

     

     

    Sigcopy2.png
    8:35 PM      Thursday; November 15, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • mjh2278 Level 1 (0 points)

    i tried repair permissions.  no change.

    i tried the PRAM reset but the most i could get was 2 bongs.

    no change yet in Messages.  still VERY slow to start and can't delete.

  • Ralph Johns (UK) Level 9 (71,104 points)

    Hi,

     

    In that case try a Safe Boot

    Once it has started up launch Messages and see if there is any improvement.

     

    After testing you will need to restart the computer so it is not in Safe Mode.

     

     

    Sigcopy2.png
    9:28 PM      Thursday; November 15, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • mjh2278 Level 1 (0 points)

    safe boot seemed to make my whole computer worse.  docking station unstable, safari went into a bliping mode like a slide show transition - black sreen wipe then repeat.  couldn't get messages to launch....eek

  • mjh2278 Level 1 (0 points)

    i did safe boot a second time and didn't have the overall computer problems but no new luck with Messages.

  • Ralph Johns (UK) Level 9 (71,104 points)

    HI,

     

    That does not sound good.

    It sounds like there are deeper problems within the OS

     

    I would download and Install the COMBO version of the OS X 10.8.2 update and run it over what you have.

     

    This may get around the need to Reinstall or Restore the OS

     

     

     

     

    Sigcopy2.png
    7:17 PM      Friday; November 16, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • mjh2278 Level 1 (0 points)

    ran the combo version and update.  no change to Messages...

  • Ralph Johns (UK) Level 9 (71,104 points)

    Hi,

     

    It sounds like you are going to have to  Recover the OS.

     

     

     

    Sigcopy2.png
    9:10 PM      Saturday; November 17, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • mjh2278 Level 1 (0 points)

    if i recover the OS will all my files and photos and such still be okay?  i don't currently have time machine hooked up...please advise.

  • Ralph Johns (UK) Level 9 (71,104 points)

    Hi,

     

    I must admit to not having had to use it an I don't actually know.

     

    The document I linked you to also does not mention it.

    In these cases if Apple do not mention it it does not happen.  (I was looking for Archive and Install ).

     

    It would appear from the info that it completely wipes the disk and reinstalls  the OS and those Apps you should have access to.

     

     

     

     

    Sigcopy2.png
    10:33 PM      Tuesday; November 20, 2012


    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"

     

      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously

  • mjh2278 Level 1 (0 points)

    i reinstalled it.  Messages failed to respond the first time i clicked on it.  Forced quit.  Tried again, so still no luck.  any last ideas?  do i call the genius bar?? or try phone support?   

  • mjh2278 Level 1 (0 points)

    i've tried rebooting a couple times.  after reinstalling i can't even get Messages to launch.  sigh.

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