14 Replies Latest reply: Nov 14, 2012 7:37 PM by vinnyvg
bubawalshe Level 1 Level 1

The process of getting your book on the iTunes store is very complicated and frustrating. After delivering your book through iTunes Producer it gives you the BIG TICK and after that you have no idea what stage your book is at. You then have go to iTunes connect to see the status, and a lot more.


iBook, OS X Mountain Lion (10.8.2)
Reply by vinnyvg on Nov 14, 2012 4:01 AM Helpful
The problem seems to have stemmed from the free issue of iBooks Author as part of a master plan to get more books in the store and possibly an influx of new iMac users. Pages has been around for years and can be used to make ePub book files. After iBA was released, Page users migrated to it with a lot of previous experience. We newbies dove in at the deep end and the  help files etc do not really  help much. having had similar problems back in March.. I  just gave up and had other things more productive to deal with. During the lay off I read as many posts on here I had time for and tried to learn more.  My main problem in March was images size.... and  again just days ago there is yet another  big thread about the same issue - which shows that  all my feedback about this problem got nowhere when all it needs is about 4 lines of text adding to the  images section of the help files and every newbie gets the answer. It seems the getting past the review  team is going to get harder now, because they have a huge backlog of eBooks to vet and the  neeed to fill the book store is easing off. The delivery process scans the "technical" aspect of your delivery -  its then  passed onto the review team, who I was once told actually  go through the ebook visually, not sure if thats accurate though, anyway its up to the individual review team member dealing with your book who decided if its accepted or ticketed for attention.Hope that helps....

All replies

  • K T Level 7 Level 7
    expertise.publishing
    Publishing

    As always, feel free to use the 'Provide iBooks Author Feedback' menu item for features you'd like added in the future, changes to the process, etc.

    http://www.apple.com/feedback/ibooks-author.html

  • vinnyvg Level 4 Level 4

    Its not really complicated, its Apple's submission work flow!

     

    The "big tick"..indicates your book has been delivered to the Apple iBookstore review team.

    They will eventually work down their list in logical order and eventually review your book.

    You now have potentially two paths -

    1 If the book is OK and will pass the review and after due process you will get an email to advise the  book is available in the iBook Store.

    2. OoooPS  you have a problem and you will be notified  that the book has a ticket ( as you can see in iTC ) the ticket email will advise ( loosely)  what the issue is, and you need to correct it and re- deliver after corections.

    Then  you start the process again...and again until you have repaired all faults and your book is accepted.

     

    The main  thing you have to grasp... is Apple from CEO down to the cleaner they hired Monday, work to their own time frame and the cleaner only has one worn out broom......

     

    To fill in time waiting, start your next  book and concentrate on that.. deal with whatever happens with the review team if and when you have to.

  • vinnyvg Level 4 Level 4

    With respect KT, its obvious Buba is submitting  the first book and is not aware of the work flow...

    Its not a whinge or compliant, you do a great job  here - but...

     

    Feedback has its place but takes months if ever to get a result.

     

    Having  slogged through this since iBA started this year ( for me) I find it easy  to have had information from the older hands who passed down the path before me.

     

    Its not too many weeks back I was  on here begging for help dealing with Apples ambiguios responses.

     

    I am only too glad to explain  - what I do - if it will helps other newbies like me.

  • K T Level 7 Level 7
    expertise.publishing
    Publishing

    So leave me out of it and explain

     

    Apple seems to be the issue, after all. I'd love it if you can voice your position without caching it in terms that include me, as I think you agree. I'm not the problem.

     

    As well, try not to encourage duplicate posts.

  • K T Level 7 Level 7
    expertise.publishing
    Publishing

    Agsain, if you'd like the workflow modified, file feedback - you'd be surprised how effective it can be in this instance

     

    Just know that Apple isn't here, so telling us won't do much more than let you vent

     

    Keep in mind venting is discouraged here, thanks.

  • vinnyvg Level 4 Level 4

    Venting??   

     

    To me the guy was asking for an explanation as to the delays in the process, how does this help him??

     

    As always, feel free to use the 'Provide iBooks Author Feedback' menu item for features you'd like added in the future, changes to the process, etc.

    http://www.apple.com/feedback/ibooks-author.html

     

    I think I  gave a factual account of the  delivery and review process.

     

    It seems this  riled you -

    With respect KT, its obvious Buba is submitting  the first book and is not aware of the work flow...

    Its not a whinge or compliant, you do a great job  here - but...

     

    Its  not a rant or vent .. just a simple and polite nod that not everybody  takes info in easy - and is giving  you a compiment venting??

  • christian heretic Level 1 Level 1

    I agree with Bubawalshe. The process is very frustrating and complicated. For an Apple branded product the itunes producer/author experience is very poor. I have now resubmitted my first book for the 4th time and most of the problems could have been picked up by a better pre screening package. It must be soul destroying for the guys working in Apple that are having to create the same tickets over and over again for newbies like myself. My errors could easily have been picked up at pre-screening.

  • vinnyvg Level 4 Level 4

    The problem seems to have stemmed from the free issue of iBooks Author as part of a master plan to get more books in the store and possibly an influx of new iMac users.

     

    Pages has been around for years and can be used to make ePub book files. After iBA was released, Page users migrated to it with a lot of previous experience.

     

    We newbies dove in at the deep end and the  help files etc do not really  help much. having had similar problems back in March.. I  just gave up and had other things more productive to deal with. During the lay off I read as many posts on here I had time for and tried to learn more.

     

    My main problem in March was images size.... and  again just days ago there is yet another  big thread about the same issue - which shows that  all my feedback about this problem got nowhere when all it needs is about 4 lines of text adding to the  images section of the help files and every newbie gets the answer.

     

    It seems the getting past the review  team is going to get harder now, because they have a huge backlog of eBooks to vet and the  neeed to fill the book store is easing off.

     

    The delivery process scans the "technical" aspect of your delivery -  its then  passed onto the review team, who I was once told actually  go through the ebook visually, not sure if thats accurate though, anyway its up to the individual review team member dealing with your book who decided if its accepted or ticketed for attention.

    Hope that helps....

  • bubawalshe Level 1 Level 1

    Thanks for the feedback. I have calmed down now, as my book is in the iTunes Store and is selling hundreds of thousands of copies ahhh!. I thru a bit of a trantrum like a child I guess, sorry about that.

     

    It is the first time that I have been in one of these online conversations. In the past I have only ever read them. I was so annoyed that I had to speak to someone, and as everyone has been pushed to these online processes it was all that I could do.

     

    I have made some suggestions for change to Apple. They contacted me and said that they have forwarded the ideas to the appropriate team. I don't know that that will happen, but you never know, it may help a newbie like me in the future. Thanks again.

     

    Cheers

  • vinnyvg Level 4 Level 4

    Hey, dont be worried about this stuff and its OK to ask others with more experience for help and guidance, nobody will think anything bad about you.. rememeber this is a community of people all with  the same interests in book publishing- some for money, some for fun.  I make websites and I did iBook as a learning thing for future use.

     

    For the basic stuf, a few tips can be really helpful. There are also people  who use CSS code and other options to get inside and make fantastic displays.  They are good.. but they will not think any less of you  because they had to start at one time and knew nothing and people helped them.

     

    With  regard your feedback, I think Apple collect and catagorise everything and the  biggect collection MAY be investigated for  modification etc,. BUT it takes months if not years. The last update did little to help what was a major concern...images sizes!  the Ibookstore Asset Guide v5  - to me seems to be dealing with images as they are seen in a written  book with text in two columns  viewed in landscape on the iPad.

     

    Although -  I found this -

    Screenshots

    Full-sized iPad 1/2 images (1024 x 768 or 768 x 1024) in PNG (.png) or JPEG (.jpg) format.

    Full-sized new iPad images (2048 x 1536 or 1536 x 2048) in PNG (.png) or JPEG (.jpg) format.

    For a cleaner look, you can optionally remove the status bar (making the images 1004 x 768 or 748 x 1024

    for iPad 1/2, or 2028 x 1536 or 1536 x 2028 for the new iPad).

     

     

    Well done on your  success and I hope your book is used by at least 1 million!

     

    Message was edited by: vinnyvg    Forgot to paste info!!

  • bubawalshe Level 1 Level 1

    Thanks,

    My next step now is to promote my new book so that millions if not trillions will buy it. I am producing a video composed of the illustrations in the book and music embedded in the book and which is also available in the iTunes music section. I need to try and contect them some how. Do you know where I can go to make this happen. I guess Facebook is one. Do you have any suggestions?

  • vinnyvg Level 4 Level 4

    I think you are asking if I know  how to get your video into iTunes - if so,,Sorry I  dont know anything about that.

     

    Apple have a PDF  "iBookstore Marketting: Helpful Links" you could  try that. And a Search onlline using that title as a search phrase- will bring up  a lot of ways to promote your stuff.

     

    Facebook is a place to promote your stuff.. I have FB and a "store" link to websites where I sell memorabelia!

     

    I feel sure there are others who will read this and offer you better advice.

     

    As a footnote.. I assue you are aware of copyright issues and your music is Royalty free / public domain stuff, adding  Coldplay could cause you a problem!!

  • bubawalshe Level 1 Level 1

    Thanks again, you have been very helpful. I appreciate your time.

     

    Yes, I will set up a facebook page and try the links that you suggested.

     

    In relation to the music, it is all original music that we have produced, so, there shoudn't be any copyright issues.

     

    Once again thanks for your advice.

  • vinnyvg Level 4 Level 4