2 Replies Latest reply: Nov 15, 2012 6:49 AM by cbberlin
cbberlin Level 1 Level 1 (0 points)

I have a big problem with a Keynote 09 presentation. It contained a lot of pictures and videos. Last night, Keynote prompted a message that it could not save the presentation because other programs were accessing information. It asked me whether I wanted to go back to the last saved version or save anyway. I tried both options. Both resulted in a "Could not save" error.

 

Eventually I had to shut down Keynote using the Task Manager.

 

The result is that only 550 MB of my 6 Gig presentation survived. Almost all videos and most pictures are gone. Only the shadows of the custom animated objects remain.

 

I tried to rename the Keynote presentation to ZIP and place the movies into the folder. It did not work. And I cannot find the pictures on the computer either.

 

Is there any way to recover the presentation? I am very concerned about this error. Because I cannot trust a program that discards days of work by accident.


OS X Mountain Lion (10.8.2)
  • 1. Re: Keynote 09 Media deleted after save error
    Gary Scotland Level 6 Level 6 (8,240 points)

    dont you keep backups you can use?

     

    Timemachine

    Retrospect

    manual backups of Keynote files

  • 2. Re: Keynote 09 Media deleted after save error
    cbberlin Level 1 Level 1 (0 points)

    Gary, thank you very much for your suggestion. I keep a backup of my files and was able to restore most of the presentation.

     

    However, this does not solve my problem. I am worried about the fact that Keynote dumps most of my media without any notice. Why would the program decide to delete the majority of a presentation's assets when it claims that it has a problem to save the presentation? And why did both options - "Save anyway" or "Revert to last version" not work? I even left the presentation open over night, closed all other running programs and most background tasks but it did not help.

     

    I am using my backups to prevent damage from mistakes I make or hard drive failures. But such a software flaw leaves me clueless. The remaining question is whether I can trust such a program.

     

    Plus, I do not know if I can ask Apple for direct support.