14 Replies Latest reply: Feb 10, 2013 6:32 AM by HowlerMonkey
Aunt Bluesky Level 1 (0 points)

while trying to update my iPad2 to OS6.1 last Friday, my iPad went into recovery mode.  I have been trying to perform a restore through iTunes, but after completing the download, I keep getting the message that the software was corrupted during download.  I have been "trying again later" for 3 days now, and am still getting the same message.  Why won't this software download properly, and why can't I restore my iPad??  I have checked my version of iTunes, and it is up to date.  Thanks!


iPad 2, iOS 6.0.1
  • ckuan Level 7 (29,573 points)

    Switch off anti-virus and firewall and try again.

  • Aunt Bluesky Level 1 (0 points)

    ok, i turned off my antivirus and checked to make certain that iTunes is allowed to communicate through the windows firewall, but I am still getting the same message, "the software for iPad was corrupted during download".  Thank you, but this did not solve my problem. 

  • JimHdk Level 7 (28,340 points)

    Try completely turning off the Windows firewall.

  • Aunt Bluesky Level 1 (0 points)

    turned off windows firewall completely, and turned off anti-virus, and I am still getting the same message, "corrupted software".  any other suggestions?

  • JimHdk Level 7 (28,340 points)

    Have any changes been made to your system that would alter access to Apple's signing server gs.apple.com? "Hosts" file modifications? Any limits on the size of files that can be download?

  • Aunt Bluesky Level 1 (0 points)

    I'm unsure of the answers to your questions...I wouldn't know how to alter access to Apple's signing server if I wanted to.  As far as I am aware, none of those modifications have been made on my system, and there are no limits on size of files downloaded. 

     

    can you perhaps tell me how I would check on those things, and what they need to be for this download to work?

     

    for something that should be so simple, this is getting rather complicated...thank you for your suggestions, I do appreciate your help.

  • ckuan Level 7 (29,573 points)

    What IOS version do you have at the moment?

    Settings > General > About > Version

  • Aunt Bluesky Level 1 (0 points)

    my iPad had previously successfully updated to OS6.0.  A couple of weeks ago, I was sent a notification to update to 6.1, but waited until last Friday to initiate the update.  A moment into the update, the iPad was in recovery mode, and has been non-functional since then. 

     

    I did not have my iPad backed up, and wish I knew of a way to save pictures I had taken with my iPad. 

     

    The only option available to me, it seems, is to connect my iPad to iTunes and perform a restore to factory settings (which I understand will erase all my photos).

     

    I have been trying to perform the restore on a computer running OS Windows 7.  I am running the most recent version of iTunes.  When I plug my iPad into my computer, iTunes opens and I get a message telling me it recognizes an iPad in recovery mode, and that I must do a restore.  I start the restore and accept the terms, the download runs, but as soon as it completes (either 10 or 11 minutes), I get a message that reads "software was corrupted during download, disconnect and reconnect and try again later".  After 4 days of "trying again later"...here I sit.

  • ckuan Level 7 (29,573 points)

    The iPad is also a camera so you backup iPad photos like you do with a camera.

    On Windows there are software for this. Check your Windows documentation.

     

    As for your iPad if it's still working, you can directly update from your iPad.

    Settings > General > Software Update.

     

    If not, you need to restore using iTunes.

  • Aunt Bluesky Level 1 (0 points)

    my iPad had previously successfully updated to OS6.0.  A couple of weeks ago, I was sent a notification to update to 6.1, but waited until last Friday to initiate the update.  A moment into the update, the iPad went into recovery mode, and has been non-functional since then.

     

    I did not have my iPad backed up, and wish I knew of a way to save pictures I had taken with my iPad.

     

    The only option available to me at this point, it seems, is to connect my iPad to iTunes and perform a restore to factory settings (which I understand will erase all my photos).

     

    I have been trying to perform the restore on a computer running OS Windows 7.  I am running the most recent version of iTunes.  When I plug my iPad into my computer, iTunes opens and I get a message telling me it recognizes an iPad in recovery mode, and that I must do a restore.  I start the restore and accept the terms, the download runs, but as soon as the download completes (either 10 or 11 minutes), I get a message that reads "software was corrupted during download, disconnect and reconnect and try again later".

     

     

    I have disconnected and tried again several times over the past few days.  I have turned off my antvirus and firewall, and this has not solved my problem with the download.

     

    I apologize for reposting this question, but I am unfamiliar with these forums, and was not sure if I was replying only to the person who has replied to my original post, or to the forum community.  I am making this post as a reply to my original post in the hopes that someone will know the answer to my problem.  Thank you.

  • Aunt Bluesky Level 1 (0 points)

    i tried the restore thru iTunes on a different computer, one that is running Windows XP instead of Windows &, and the restore worked.

  • awesomedudez Level 1 (0 points)

    Hey Aunt BLuesky, I'm having the same problem as you. How did you solve the problem?

  • Aunt Bluesky Level 1 (0 points)

    Hi awesome dudes, I got lucky.  Read my post above yours.

  • HowlerMonkey Level 1 (0 points)

    If you're using your cell phone tethered to your desktop or laptop for your internet access, updating the phone through itunes will bomb and require a restore because the software expects your phone to restart while connected to the internet.........which you can't do because your phone is your only access.

     

    Just make sure the machine that will be doing the update is connected to the internet or update using a WiFi hotspot so it doesn't expect to be connected to a computer.

     

    Just something to be careful about.