Phantom Update Reminders

Question

Phantom Update Reminders

Hi all,

I am having the following issue:

Mac App Store advises that I have 2 updates available. When I open App Store it says Aperture Version 3.4.2 and iPhoto Version 9.4.2 are available. I already have these versions installed.

When I click on the update buttons it looks like it trys to install them again but when it reaches the end of the download I get "An error has occured". I am then asked to check via Purchasesfor the update and same thing happens.

How do I get rid of these phantom update reminders?

Below are screenshots:

I am currently on OS 10.8.2.

Thanks,

Bryan

Posted on Nov 13, 2012 1:17 PM

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Answer 1

Dah•veed

Level 9

64,633 points

Nov 13, 2012 4:30 PM in response to tobacco_slammers

Do you possibly have a backup drive connected that still has the older versions of these apps on it?

Otherwise, you could try reindexing your HDD.

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Answer 2

Nov 13, 2012 11:05 PM in response to Dah•veed

I have a backup disc that I use with time machine but have tried removing this and still have the issue. I also have a clone drive but this has the same version installed.

I have also tried to repair permissions but this didn't work.

How do you re-index the hdd?

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Answer 3

Dah•veed

Level 9

64,633 points

Nov 13, 2012 11:06 PM in response to tobacco_slammers

http://support.apple.com/kb/HT2409

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Answer 4

HACKINT0SH

Level 5

5,804 points

Nov 14, 2012 12:11 AM in response to tobacco_slammers

The question isn't if the same version is installed on a backup, etc. It's if there is any chance of an older version archived somewhere, this is what messes up the MAS in many occasions. However, I don't quite think this is the problem, or at least the full problem, after looking at your screen shots.

Let try this:

Sign out of the MAS. Sign back in, then 'Check for Unfinished Downloads'.

Works now? If not we can try a few other tricks.

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Answer 5

mc2mc2

Level 1

14 points

Nov 16, 2012 7:25 AM in response to HACKINT0SH

I've got a similar issue - but my button says "installed" but is greyed out.

Strange stuff... 😕

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Answer 6

Nov 16, 2012 1:14 PM in response to HACKINT0SH

I tried this out today but it didn't help, thanks for the assistance though 🙂

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Answer 7

Nov 16, 2012 1:58 PM in response to Dah•veed

In the process of trying this, will let you know if it works.

In the meantime I have the following addidional info:

I went into store, view my account, and there were 2 hidden purchases (iPhoto & Aperture). I unhid these and clicked update but nothing happened. I have no idea why these were hidden but thought I would add to the post incase it mattered.

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Answer 8

Nov 16, 2012 11:31 PM in response to Dah•veed

Ok, I've marked this as solved by re-indexing, although it's not 100% solved! I re-indexed my full system and the update requests appear to have gone but I still see the following in the purchases section:

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