1 Reply Latest reply: Nov 14, 2012 10:38 AM by lllaass
Sony Singh Level 1 Level 1

When I connect my iPod touch (4th Generation) to my laptop using the USB cable with iTunes open etc; it doesn't connec the first or second time. I have to constantly plug and unplug the USB cable from both sides to make it connect. How can I make then connect the first time? Answers will be appreciated, thank you x

iPod touch (4th generation), iOS 6.0.1
  • lllaass Level 10 Level 10

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Reboot the computer

    - Try another cable

    - Try USB port

    - Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.

    - Make an appointment at the Genus Bar of an Apple store.

    Apple Retail Store - Genius Bar