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iTunes compatibility with Outlook 2013

Since upgrading to from Outlook 2010 to Outlook 2013 my iPhone (4S running iOS 6) calendar will not sync with Outlook 2013. If I make an appointment in Outlook 2013 the iPhone calendar will sync with Outlook 2013. If I make an appointment on my iPhone it will not snyc with Outlook 2013. I have already tried running a repair on Oultook 2013 and my iTunes (ver 10.7.0.21) and still cannot sync my iPhone calendar with Outlook 2013. Outlook is running the iTunes Outlook AddIn. I have also run the iTunes diagnostic for the iPhoen sync and it syas the diagnostic completed successfully. I am at a loss as to what to try next.

Posted on Nov 13, 2012 12:40 PM

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13 replies

Nov 20, 2012 3:21 AM in response to Michou69

I would not install the 64-bit version of Office 2013 based on this info from TechNet...

The reason why we recommend to install the 32-bit version of Office is that most existing extensions to Office, such as ActiveX controls, third-party add-ins, in-house solutions built on earlier versions of Office, or 32-bit versions of programs that interface directly with Office can only work with the 32-bit version of Office.

You may also want to read this article Choose the 32- or 64-bit version of Microsoft Office which will help you decide which version of Office to install.


When Office 2010 first came out I installed the 64-bit version and ran into compatibility issues with iTunes and other programs that accessed Outlook so I uninstalled the 64-bit version, installe dthe 32-bit version and did not have any problems until installing Office 2013.


The add-in is installed automatically.


To perform the diTuens diagnostics Open iTunes and choose Help > Run Diagnostics

Nov 22, 2012 6:14 AM in response to Michou69

Well, my problem is fixed but it was a drastic step to accomplish that. I installed a new hard drive and installed Windows 8 along with Office 2013. My appointments now sync both ways without any issues. My guess is that there must have been some type of conflict on my Windows 7 computer since upgrading from Office 2010 to 2013. Now with a clean install of Windows 8, Office 2013 and iTunes 10.7.0.21 everything is working as it is supposed to.

Jan 29, 2013 10:14 AM in response to CameronN

OK, I believe I have resolved the iTunes and Outlook 2013 issue (for me at least) -- here is what happened:


When I installed Office 2013 I had a Google and Hotmail account setup, in addition to my local PST folder. I had no email account associated with my "local" PST file. I used the local PST file to store my Contacts, Calendar, and Notes items. In my email configuration settings I had specified the Google email account as my primary/default account. When I uninstalled Office 2010 and then installed Office 2013, my Google OST file was set as the default data file (instead of the local PST file). Once I changed my default data file to the local PST file and restarted iTunes my Contacts, Calendar, and Notes items synced successfully.


To set your default DATA FILE in Outlook 2013:


File > Account Settings > Account Settings... > Data Files tab > select (highlight) the desired data file, click on the 'Set as Default' menu button.


I hope this helps other people.


Thank you -- Cameron

Jan 29, 2013 7:00 PM in response to ArmyDad9

Cameron,


You sir are a GOD. Thank you! I tried muliple things. I spoke with a MS tech last night for an hour and even pointed to this exact area, stating that I thought it was becasue the wrong set of files was syncing, and he was unable to resolve stating it was an Apple conflict. I told him that it was a MS Outlook 2013 issue and that they were merely refusing to acknowledge responsibility. There were a couple of issues that I had to check after the sync took, mainly that the wrong calendar was selected on the iPhone and I had to change that before my appointments showed up. But all appears good right now. Thank you again! Steven

Mar 28, 2013 5:35 AM in response to andreasfromab

The .ost file is the data file associated with an Exchange email account, equivalent to the .pst file for POP and IMAP email accounts. If you keep all your email addresses associated with the Exchange account (.ost file) then you need to set this as your default account. However, if you keep your personal email addresses in a separate email account, not Exchange, then you need to find the associated .pst file and add to your Data Files (in the email account settings) and make it the default file/account.


I hope this helps -- Cameron

Apr 15, 2013 6:01 AM in response to CameronN

OMG Cameron!!! You are amazing!! I upgaded to a new pc with Windows 8 & Office 2013, have spent hours and hours on google and had 2 "supposed" experts try and work out my itunes/office issues! THANK YOU SOOO much 🙂

I still haven't worked out how to sync all my mail (I have several email addresses) but am happy with the calendar/contacts/notes syncing for now.

Aug 13, 2013 9:41 PM in response to ArmyDad9

I had the same problem and just discovered the solution!!


First, uninstalled the itunes version that was on my PC. Reinstalled using the 11.0.4 version (64 bit).


Second, deleted the icloud account on my iphone.


Third, opened Outlook 13 while reinstalling the 11.0.4 version of itunes. Once itunes is reinstalled, must reconfigure your itunes to sync with Outlook. Do this by: connecting your iphone so that itunes will recognize the device. Right-click the device and choose the Info menu. That's when the system picks up Outlook. Once you've made your selections, be SURE to close Outlook BEFORE applying the changes so you don't have to reinstall Outlook. Hit APPLY and the system now recognizes Outlook and will begin syncing from Outlook.


It took two frustrating weeks and the knowledge of a tech friend before I was able to resolve the problem.

iTunes compatibility with Outlook 2013

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