Unable to Install Mountain Lion upadate on Mountain Lion

Question

Unable to Install Mountain Lion upadate on Mountain Lion

Trying to get RAW image support in Iphoto by installing :

Digital Camera RAW Compatibility Update 4.01

http://support.apple.com/kb/DL1604

I am running Mountain Lion 10.8.2

When trying to install, the installer starts but I get an error:

Alert: This software is not supported on your system.

System Requirements

OS X 10.8.2 or later

So the installer must be broken. But I cannot find how to report this to apple.

iPhoto '11, OS X Mountain Lion (10.8.2), DMC-FZ200 RAW RW2

Posted on Nov 13, 2012 1:15 PM

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Answer 1

sberman

Level 10

263,751 points

Nov 13, 2012 1:29 PM in response to Chris-AppleSupportCommunityUsername

Here's how to provide iPhoto feedback to Apple. That sounds like the right place to me:

http://www.apple.com/feedback/iphoto.html

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Answer 2

Nov 14, 2012 4:29 AM in response to sberman

Ok so fille out the feedback form. And at the end it said that it Apple would not be able to respond to me directly. So I am thinking that this wasn't really the best way to let Apple know that there is a problem with their installer.

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Answer 3

sberman

Level 10

263,751 points

Nov 14, 2012 11:32 AM in response to Chris-AppleSupportCommunityUsername

In my opinion, that note about Apple not responding directly is fine. I've found several different ways to (electronically) send feedback to Apple, and they all have that caveat. But they all seem to indicate that Apple indeed does pay attention to the messages they receive.

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Answer 4

GuiguiS3

Level 1

0 points

Nov 18, 2012 10:49 AM in response to Chris-AppleSupportCommunityUsername

Hello

I have the same problem... Do you have any solution?

Thanks

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