forgot security question answer

Reset Security Questions

Frequently asked questions about Apple ID

Manage My Apple ID

Or you can email iTunes Support at iTunes Store Support.

If all else fails:

1. Go to: Apple Express Lane;

2. Under Product Categories choose iTunes;

3. Then choose iTunes Store;

4. Then choose Account Management;

5. Now choose iTunes Store Security and answer the bullet questions, then click

Continue;

6. Sign in with your Apple ID and press Continue;

7. Under Contact Options fill out the information and advise iTunes that you would

like your security/challenge questions reset;

8. Click Send/Continue.

You should get a response within 24 hours by email.

In the event you are unsuccessful then contact AppleCare - Contacting Apple for support and service.

Another user had success doing the following:

I got some help from an apple assistant on the phone. It is kind of round about way to get in.

Here is what he said to do and it is working for me...

a. on the device that is asking you for the security questions go to "settings", > "store" >

tap the Apple ID and choose view"Apple ID" and sign in.

b. Tap on payment information and add a credit/debit card of your preference then select

"done", in the upper right corner

c. sign out and back into iTunes on the device by going to "settings"> "store" > tap the

Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you

should be asked to verify your security code for the credit /debit card and NOT the

security questions.

d. At this time you can remove the card by going back in to edit the payment info and

selecting "none" as the card type then saving the changes by selecting "done". You

should now be able to use your iTunes store credit without answering the security

questions.

It's working for me ...I just have to put in my 3 digit security pin from the credit card I am using.

Good Luck friends!

If you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.

If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.

Then select 'iTunes Store', and on the next screen select 'Account Management'

Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.

You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)