Can't get External Hard Drive to Recognize

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Level 1

8 points

Can't get External Hard Drive to Recognize

Hi all,

I'm having trouble with my Fantom 1TB hard drive being recognized on my Macbook Pro. I've had this occasional problem before, but after unplugging the USB cord and plugging it right back in, it has always worked.

My computer is a 13" Macbook Pro from mid-2012 (only 6 months old). 2.8GHz Intel Core i7, with 8GB of Memory and running Mac OSX 10.8.2.

The hard drive isn't even showing up under the Disk Utility program. I've tried three different cords and I've tried plugging it into other macs and pc's, with no luck. At this point, if the drive is toast, that's fine, but is there at least some way to pull the information off of it?

Thank you in advance for any help ANYONE can provide!

MacBook Pro (13-inch Mid 2010), OS X Mountain Lion (10.8.2), 1TB Fantom Hard Drive

Posted on Nov 13, 2012 1:40 PM

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Answer 1

Nov 13, 2012 10:33 PM in response to onujpt

Try things in this USB faq.

DALE

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Answer 2

onujpt Author

Level 1

8 points

Nov 14, 2012 9:07 AM in response to Dale Weisshaar

Gave the FAQ a go, and everything checks out. I've either done everything there, or everything looks okay 😟

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Answer 3

Nov 14, 2012 11:55 AM in response to onujpt

Some, in these forums, have had luck fixing this issue by downloading the 10.8.2 Combo update from this site (yours may be corrupt), not Software Update disconnect all firewire + USB devices except keyboard + mouse,Repair Permissions, re-install update, Repair Permissions again + try.

You can install it over the update you already have with no issues.

DALE

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