HT201400: If you can’t connect to the iTunes Store

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Johndanny
Level 1 (0 points)

Q: Forgot security answers

Forgot answers to security questions

Posted on Nov 13, 2012 5:45 PM

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Johndanny

Q: Forgot security answers

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  • Helpful answers

  • by Velskud,

    Velskud Velskud Nov 13, 2012 5:49 PM in response to Johndanny
    Level 3 (552 points)
    Nov 13, 2012 5:49 PM in response to Johndanny

    Usually you will need to contact iTunes store support but this workaround may help:

     

    -On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.

     

    - Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner

     

    - Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.

     

    - At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

  • by rkiker55,

    rkiker55 rkiker55 Dec 29, 2012 2:54 PM in response to Velskud
    Level 1 (0 points)
    Dec 29, 2012 2:54 PM in response to Velskud

    This solved my question. Thanks.

  • by YouLoveJayda,

    YouLoveJayda YouLoveJayda Jan 5, 2013 6:18 PM in response to Velskud
    Level 1 (0 points)
    Jan 5, 2013 6:18 PM in response to Velskud

    I don"t understand how to get to "settings" and "store"?

  • by sgrhodes,

    sgrhodes sgrhodes Feb 5, 2013 7:03 PM in response to Johndanny
    Level 1 (0 points)
    Feb 5, 2013 7:03 PM in response to Johndanny

    this helped me so much! thank you !!!

  • by emileecodyniall,

    emileecodyniall emileecodyniall Mar 17, 2013 12:52 PM in response to Velskud
    Level 1 (0 points)
    Mar 17, 2013 12:52 PM in response to Velskud

    this was absolutly fabulous i love you!<3

    Velskud wrote:

     

    Usually you will need to contact iTunes store support but this workaround may help:

     

    -On the device/computer that is asking you for the security questions go to "settings", > "store" > tap the Apple ID and choose view"Apple ID" and sign in.

     

    - Tap on payment information and add a credit/debit card of your preference then select "done", in the upper right corner

     

    - Sign out and back into iTunes on the device by going to "settings"> "store" > tap the Apple ID and choose "sign-out" > Tap "sign -in" > "use existing Apple ID" and you should be asked to verify your security code for the credit/debit card and NOT the security questions.

     

    - At this time you can remove the card by going back in to edit the payment info and selecting "none" as the card type then saving the changes by selecting "done". You should now be able to use your iTunes store credit without answering the security questions.

  • by Baby hippo,

    Baby hippo Baby hippo Mar 10, 2014 9:44 AM in response to Velskud
    Level 1 (0 points)
    Mar 10, 2014 9:44 AM in response to Velskud

    Does not help

  • by King_Penguin,

    King_Penguin King_Penguin Mar 10, 2014 9:53 AM in response to Baby hippo
    Level 10 (132,980 points)
    iTunes
    Mar 10, 2014 9:53 AM in response to Baby hippo

    If you have a rescue email address on your account then the steps half-way down this page will give you a reset link on your account : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address then you will need to contact Support in your country to get the questions reset : http://support.apple.com/kb/HT5699