11 Replies Latest reply: Nov 18, 2012 6:47 PM by snave236
snave236 Level 1 Level 1

I'm having issues getting itunes and tuneup working and according to there support team references to all my iTunes media files and metadata, playlists, etc should be in my XML file i have sent them this file and they don't see anything like this in there. has anyone else experienced this issue and or can support?

MacBook Pro, iOS 6.0.1
  • Limnos Level 9 Level 9

    Look for yourself.  You can open the .xml file with a text editor.  You can make a copy of it first and open that copy just to be safe.  At the end of mine there is a string


    For each track there will be a whole bunch of <key> entries with names you should recognize such as "album" followed by other stuff then an album name.

  • snave236 Level 1 Level 1

    Hi Limnos, thanks for the reply. Yes i have looked in the file and as the tuneup team have identified the metadata isn't there, as this is a file automaticaly created by iTunes i guess the question is now why is this data missing?

  • Limnos Level 9 Level 9

    I don't know.  My xml file has the same modification time as my library file.  Check if yours is being modified at the same time.

  • snave236 Level 1 Level 1

    no it doesnt, so for whatever reason it is not updating propely.


    here is the extract from my file:

    <plist version="1.0">





    <key>Major Version</key>



    <key>Minor Version</key>




    <key>Application Version</key>




    <key>Show Content Ratings</key>


    <key>Music Folder</key>






    <key>Library Persistent ID</key>

















    <key>Playlist ID</key>


    <key>Playlist Persistent ID</key>




    <key>All Items</key>



  • Limnos Level 9 Level 9

    I recognize elements but it doesn't look like mine.  The date isn't too far off though which suggests it has been recently changed.


    Are you sure you are looking in the right place?  You haven't moved your library and forgotten it? 


    I haven't seen this before so I'm at the limit of where I can help, sorry.

  • turingtest2 Level 9 Level 9

    Which xml file are you opening and which is TuneUp using?


    If the library is in default location of <User's Music>/iTunes the active xml file should be:

    <User's Music>/iTunes/iTunes Music Library.xml


    If the library is located elsewhere the active file will be:

    <Library Folder>/iTunes Library.xml


    3rd party software may not always detect and access the correct file.



  • Limnos Level 9 Level 9

    Kind of what I suggesting when asking if the OP is sure he/she is looking in the right place.

  • turingtest2 Level 9 Level 9

    Indeed, just spelling it out becuase file://localhost/Users/trevans/Music/New/iTunes%20Media/ suggests the library is in a non-standard path...



  • snave236 Level 1 Level 1

    The only reason i have a different path is because i rebuilt my library a few times to see if i could solve the issue.


    "New" (assuming that the issue you see in the location) is just the folder where the library, xml, and media files sit. using spotlight i can only find the one iTunes Library.xml file on my machine.


    i am checking with tuneup to see if they can tell me how to find out where the app is looking for the xml file. will keep you posted.


    That asside i have compared my XML file with a friends and mine still seems to be missing all the media data. After the line <dict> he has listed all the data, file names albums names etc etc etc. mine contains none of that. so who would itunes create that in his file but not mine!


    thanks for the comments so far, but i think i am getting more confused :-)

  • Limnos Level 9 Level 9

    Move that .xml file someplace else.  I wonder if it is corrupt and iTunes cannot update it.  iTunes should create a new copy when you start it next (or close it next, I'm not sure).

  • snave236 Level 1 Level 1

    So i have ended up deleting every trace of iTunes from my machine, reloading it, and now i am cleaning every piece of the library bit by bit, and it seems to be working. but its a long and tedious process.


    Thanks for your help.