3 Replies Latest reply: Nov 25, 2012 7:34 PM by Emily Kessler
Emily Kessler Level 1 (35 points)

[Reposting in more appropriate discussion area]


I changed my iCloud password today and then tried to update password settings on my MacBook Air in System Preferences and Mail.  I first started in System Preferences/iCloud.  I signed out and then signed back in with new password.  Everything updated except Mail, which prompted me to update settings in the Mail application.  When I launched Mail, my iCloud account was missing, so I created a new iCloud account in Preferences. This is where the trouble began.  I was able to successfully create the account, but when I tried to make any changes to the default setting (i.e. changing Junk mail filtering in Mailbox Behaviors), I was prompted to save my changes (as normal), BUT then I received this error message:

 

Invalid Incoming Mail Server.

The "Incoming Mail Server" field cannot be empty.

[OK]

 

The only option was to click OK and then lose the changes.  I tried deleting the account and starting over.  I tried restarting the laptop.  I tried signing back out of iCloud in System Preferences.  Nothing has worked.  I'd like to make changes to the account settings and not get stuck with the default settings.  Incidentally, when I looked up this issue in previous discussions, I tried the other recommendations that seemed to work for everyone else, but hasn't worked for me.

 

FYI, I'm running the most recent version of Mountain Lion.

 

If anyone has any other suggestions, I'd love some help with this.

 

Thanks!

 

P.S. Why does Apple make everything so hard when you need to change a password?  This has cost me hours of time, not to mention my sanity.

P.P.S.  I've had no issues in updating my iPhone and iPad.


MacBook Air (11-inch, Mid 2012), OS X Mountain Lion (10.8.2)
  • BigBumpinChicken Level 1 (0 points)

    Hi Emily -

     

    I ran into this problem this morning also. I am trying to change the name of the account from "iCloud" to "Nancy's iCloud",  like I have already done with my other iCloud account.  I am working on it,  will let you know when I find out.  Definitely a bug.

  • BigBumpinChicken Level 1 (0 points)

    Hi Emily -

     

    I figured out my issue, it was a little tricky.  I had to re-enter the password in the Mail->Mail Preferences window for the account I was trying to change (we have two iCloud accounts). The window showed a password filled in already (the little dots),  but apparently it is not the real password.

  • Emily Kessler Level 1 (35 points)

    Hi there -

    Thanks for the suggestions.  My mail issues actually became more complicated when iCloud started deleting contacts from my address book.  I ended up spending several hours at the Genius Bar, and we figured out that it was caused by a multitude of issues - one of which was corrupt user preferences.  I had to delete my user account (Mac OS user account, that is) and reconfigure email etc on my laptop.  Now, everything is working.  Thank goodness for backups!