11 Replies Latest reply: Nov 14, 2012 5:40 AM by Demo
MRhuan Level 1 (0 points)

my ios is inacive. what do i do for not losing my files?

Files of university are in the app Inclass

iPad 2, iOS 6
  • Demo Level 10 (88,774 points)

    What does inactive mean? You can't boot the iPad? Did you try resetting/rebooting the iPad? I'm just guessing because I have no clue what you mean. If the iPad will not start up, try this.


    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

    if that is wasn't you are asking about, post back with a clearer explanation.

  • MRhuan Level 1 (0 points)

    the password was entered wrong several times and ipad is locked. I can not access the information on it.

  • Demo Level 10 (88,774 points)

    You have to restore the device within iTunes. You want to use the same computer that you always sync with so that you can restore your app data and settings. You can restore with any other computer, but you will lose everything on the iPad.


    Instructions can be found here.



    Make sure that you pay attention to the section at the very of the article that talks about having never synced your iPad with iTunes. You may need have to restore the iPad that way.


  • MRhuan Level 1 (0 points)

    so I'm not without synchronizing computer, I use the backup to icloud

  • Demo Level 10 (88,774 points)

    Then you are stuck. You must use a computer running iTunes in order to unlock the iPad. There is no other way to unlock it now.

  • MRhuan Level 1 (0 points)

    I changed my computer, I am not syncing my iPad with your computer, just with icloud.

    I think the app does not sync everything INCLASS and has some pictures and saves games

  • Demo Level 10 (88,774 points)

    But there is no way to unlock the iPad now without using a computer. Maybe I am misunderstanding what you are saying, but if you forgot the Passcode and the iPad is now disabled because of that, you have to restore the device and you can only do that with another computer and you need to do it through iTunes.


    If you know somebody that has a computer, you might be able to unlock the iPad using their computer and iTunes. If you are backing up with iCloud, you should be able to restore the Pad from the iCloud backup after you unlock the device.

  • MRhuan Level 1 (0 points)

    Apple's support in what I said that you restore the icloud the password will also return.

  • Demo Level 10 (88,774 points)

    They do make a good point. However.....


    If you read the article that I referenced, it states that you "may" be able to reset the Passcode by restoring the device - if you use the same computer that you have synced with in the past.


    If you have never synced before, you can restore using any computer - but you will lose everything.


    If you only use iCloud, and if you had Find My iPad set up - you may be able to remote wipe the device - and then restore from an iCloud backup - and that may reset the Passcode. This is a copy and paste from the very end of the article.


    The "key" word in all of these explanations is the word "may". To me that means that sometimes you can restore from the backup and get lucky and it will all work.

    If you don't have access to a computer

    If you are using Find My iPhone, you can use Remote Wipe to restore your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode.

    The bottom line is still - you will not be able to use the iPad until you unlock it and that means that you have to restore it. Whether you will get your documents and data back, I can't tell you for certain.
    Read the article and make your own judgment, and draw your own conclusions. I wish I could tell you for certain, that it will all be OK, but I can only go by what the support article states.

  • MRhuan Level 1 (0 points)

    Let's see what do vai happen kkkk

    After I comment the result


    thank you for all

  • Demo Level 10 (88,774 points)

    I wish I had more for you. Good luck. I hope it all works out!!!