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I worked for Apple Match, and then update the other phone and to install software needed his Apple ID, and then connect your iTunes Apple ID back and Apple Match started giving this error.

iTunes-OTHER, OS X Mountain Lion (10.8.2)

Posted on Nov 14, 2012 3:45 AM

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126 replies

Feb 2, 2014 10:42 AM in response to Markme

Markme wrote:


As a recent convert to Apple Macbook Pro I thought my age had finally rendered me stupid.

I decided to go for iTunes match to free up space on my iPhone. The iTunes library is stored on an aging PC laptop. Over the years I have purchased lots of music and have over 3000 tracks. I was looking forward to having access to them from the new Macbook that my wife bought recently.

Thanks Apple for pushing me towards paying for networked storage and then locking me out of it. Oh well, back to CDs, PC and ripper! Luckily we got the old style Macbook Pro with a superdrive. Is it ok if we both use that, Apple Police?

Your post has nothong to do with the topic of this thread.

Why do you think you are "locked out" of your network storage?

Feb 2, 2014 12:34 PM in response to Markme

Markme wrote:


Hi, Yes it has!

What does this mean?

Why do you think you are "locked" out of of your music on the NAS/iTunes library on your computer? You don't use your AppleID to access your iTunes library.

This has nothing to do with iTunes. Something with your setup is not working correctly.


No apology necessary, Chris. I am sure you meant well.

Why would I apologize for trying to figure out what you mean?

A better explanation of what you are trying to do and how you are trying to do it would help.


No need to apologize for not posting enough info to help you.

Feb 2, 2014 12:43 PM in response to Chris CA

Original library on old laptop....sign up for Match from laptop...frees up storage on ipad/iphone as now they access from Apple server. Good result, but. Tried to access from MBP but associated with wife's Apple ID...locked out with the jolly message as shown at start of thread. Only a problem when needed to access for music track in iMovies.

Easy enough to resolve with various work arounds. Just not exactly a seamless solution.

Feb 2, 2014 12:47 PM in response to Markme

Markme wrote:


Original library on old laptop....sign up for Match from laptop...frees up storage on ipad/iphone as now they access from Apple server. Good result, but. Tried to access from MBP but associated with wife's Apple ID...locked out with the jolly message as shown at start of thread. Only a problem when needed to access for music track in iMovies.

Easy enough to resolve with various work arounds. Just not exactly a seamless solution.

So you are not locked out of your NAS/iTunes library on your computer.

Feb 3, 2014 6:22 PM in response to kedmans13

So, there is no way for my wife and I to use separate accounts on itunes for our separate users on my mac and both be able to download songs we buy on our phones without each waiting 90 days? That is ridiculous!


This is causing me a lot of grief form the wife, Apple! 😟 I Advocated Apple to her because it would be easy and a single machine we could both use independtly... Painful. Very painful.

Feb 3, 2014 6:35 PM in response to JKP_in_HFX

JKP_in_HFX wrote:


So, there is no way for my wife and I to use separate accounts on itunes for our separate users on my mac and both be able to download songs we buy on our phones without each waiting 90 days? That is ridiculous!

You can sync purchases from iPhone to the computer. You dpon't need to redownload from iTunes store.

Feb 4, 2014 8:02 AM in response to Chris CA

No disrespect meant, but I think it's telling that the solution offered is to just use another Apple product.


The whole point of this is that a multiuser, multitenant system is hobbled by locking cloud/match downloads by machine ID, not user. It is at best inconvenient and at worse prevents people from using content they actually paid for and have a reasonable expectation of access. This problem is not present in other cloud music offerings, and shouldn't need to be there for a system that is marketed as multiuser. Buying more apple product to correct a deficiency in another of their products is not acceptable.

Feb 4, 2014 8:09 AM in response to cwall658

I contributed to this thread Christmas 2012. My wife is still banned from downloading anything in case our Mac associates the machine with her ID and not mine. Over a year and, despite lots of whining on the subject, no solution offered by Apple. This is really upsetting. As a household we have spent thousands of pounds on Apple products and to find ourselves in this position is too annoying for words.


Please Apple, hear our cries and do something about this?

Feb 4, 2014 9:12 AM in response to JKP_in_HFX

JKP_in_HFX wrote:


I can't because the laptop she had synced the phone to was a work one that stayed at her old job and I can't sync it to this Mac without it wanting to wipe, which is why I needed to pull her purchases down from iTunes again.

iTunes prefs > Devices.

Tick Prevent iPods, iPhones, iPads from automatically syncing.

Plug in the iPhone.

iTunes menu File > Devices, select the device then Transfer purchases.

Feb 4, 2014 10:05 AM in response to Chris CA

chris_ca - I think you're confusing me with someone else on the thread.


But even if I *did* have an iPhone that was being used, the point is this is not the kind of problem that should require a user to have another device to fix it.


To put it a little less kindly: Are you seriously suggesting that the best way to fix a software imposed limitation that's been ignored by a company for two years+ running is to reward them by either buying or using another piece of their technology? You're missing the point, it's ridiculous to expect that all of Apple's MacOS customers just have an iPhone/iPad standing by because they've hobbled their desktop application. You may be offering a suggestion that helps out a specific set of users, but it in no way addresses the heart of the problem.

Feb 4, 2014 10:47 AM in response to cwall658

cwall658 wrote:


chris_ca - I think you're confusing me with someone else on the thread.

You responded to me and I responded back to you.


But even if I *did* have an iPhone that was being used, the point is this is not the kind of problem that should require a user to have another device to fix it.

If you *did* have an iPhone, what other device would you require, as I asked last time?

JKP_in_HFX (who I responded to just prior to you);

  • already has an iPhone and iTunes on a computer
  • has iTunes purchases on his iPhone
  • want to put iTunes purchases (that are already on his iPhone) into iTunes


I told him how to accomplish this then you jumped in with irrelevant info.


You're missing the point

except I'm not. You are expanding the point larger than it it.


it's ridiculous to expect that all of Apple's MacOS customers just have an iPhone/iPad standing by

Where did I expect this?

I explained to one individual how to do what he wants.

Feb 4, 2014 10:59 AM in response to Chris CA

I'm going to write you off as a troll, since either you're not reading what's being posted, or willfully misunderstanding.


I replied to your comments above, where you suggested the user can sync content back to their Mac using an iPhone. I pointed out this is not a solution. Argue all you want - your proposed solution requires an additional device. I don't think that's an acceptable option.


Since you took the time to be huffy at another person in thread for being unclear, I think you need to check yourself, and your intent.


Let's level set:

1) The problem is that mac users, using itunes and cloud or match can only have one user at any given time on the system able to pull content to their system in the cloud. This means one user authenticates, gets content, and if another user logs into the system before the 90 period us up for the initial linking of the machine to apple, they will be refused. Even if user #2 is within their device count.

2) If it *is* greater than 90 days, the authorization token is moved to user #2. User #1 is now unable to sync content on that machine for 90 days.

3) MacOS X is and always has been a multi user system. Users who authenticate to apple's services have to provide a user and password for their iTMS account.

4) Thus the only constant in points 1, 2 and 3 is the actual hardware itself.


Workarounds suggested so far are:

1) Use a different music service that doesn't use a DRM scheme that ties to hardware for its cloud/match service equivalents

2) use an iOS device to sync back to the machine.


My point (again) is that users who have paid for their content:

1) Shouldn't have to switch services, as this isn't good for apple.

2) Shouldn't have to have another product to make the services they've paid for work.


I'm not sure how any of this is unclear, unless your intent is to argue semantics/pedantics and detract from the overall conversation.

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