1 Reply Latest reply: Nov 14, 2012 5:55 AM by King_Penguin
sabgonza Level 1 Level 1 (0 points)

I'm trying to download a ringtone directly from my phone, which I've done numerous times, but now I have to remember my security questions and I can't.  I tried every option I can think of and for some reason they aren't working.  I have an alternate email but when I've typed in the wrong answers for the security questions, there isn't an option to send my security question answers to the alternate email.  Is there anything else I can do??





iPhone 5
  • King_Penguin Level 10 Level 10 (115,220 points)

    An alternate email address is not the same as a rescue email address.  If you don't have a rescue email address set up then go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.


    Then select 'iTunes Store', and on the next screen select 'Account Management'


    Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.


    You should get an email reply within, I think, about 24 to 48 hours (and check your Spam folder as well as your Inbox)