I downloaded the latest Adobe Reader when prompted. Since then I cannot use Safari>File>Print to print web pages - the printer dialogue window opens but the page is blank. Also, when I try to use the safari Help button,the dialogue box is blank.

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I downloaded the latest Adobe Reader when prompted. Since then I cannot use Safari>File>Print to print web pages - the printer dialogue window opens but the page is blank. Also, when I try to use the safari Help button,the dialogue box is blank.

I downloaded the latest Adobe Reader update when prompted. Since then I cannot use Safari>File>Print to print web pages - the printer dialogue window opens, but the page remains blank. Also when I try to use the Safari Help button, the dialogue box opens but remains infuriatingly blank. Can anyone help me to solve this problem?

iMac, Mac OS X (10.6.8), Safari printing problem

Posted on Nov 14, 2012 5:44 AM

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Answer 1

Linc Davis

Level 10

209,547 points

Nov 14, 2012 9:09 AM in response to deputytezza

Back up all data.

Quit Safari. In the Finder, select Go ▹ Go to Folder from the menu bar, or press the key combination shift-command-G. Copy the line of text below into the box that opens, and press return:

/Library/Internet Plug-ins

From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then launch Safari and test.

If you still have the issue, repeat with this line:

~/Library/Internet Plug-ins

If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari again.

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