HT203180: If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV

Learn about If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
Tilso

Q: I bought an album on itunes this morning. It downloaded to my itunes, but it will not transfer to my ipod. What do I do to fix this?

It's frustrating because I bought it from Itunes, so it should just work. But it doesn't. I tried to put the songs in a new folder on my laptop and then delete the ones that don't work that are already on my ipod, and then reupload them. Still didn't work. I can't find a way to fix this through google, so please help if you know what to do!


iPod nano, 3rd generation

Posted on Nov 14, 2012 7:43 AM

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Q: I bought an album on itunes this morning. It downloaded to my itunes, but it will not transfer to my ipod. What do I do to fix thi ... more

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  • by turingtest2,Solvedanswer

    turingtest2 turingtest2 Nov 14, 2012 8:07 AM in response to Tilso
    Level 10 (86,986 points)
    Apple TV
    Nov 14, 2012 8:07 AM in response to Tilso

    Assuming you are in a region where you are allowed to redownload your past music purchases, delete the broken files from your iTunes library, go to the iTunes Store home page, click the Purchased link from the Quick Links section in the right-hand column, then select Music and Not on this computer. You should find download links for your tracks there.

     

    If you don't see them straight away it may help to close and restart iTunes.

     

    While downloading select Downloads in the left-hand column and make sure Allow Simultaneous Downloads is unticked.

     

    If the problem persists, or that facility is not yet available in your region, contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.

     

    See also: HT2519 - Downloading past purchases from the App Store, iBookstore, and iTunes Store

     

    tt2

  • by Tilso,

    Tilso Tilso Nov 14, 2012 8:52 AM in response to Tilso
    Level 1 (0 points)
    Nov 14, 2012 8:52 AM in response to Tilso

    Incredibly helpful! Thanks!

  • by turingtest2,

    turingtest2 turingtest2 Nov 14, 2012 9:59 AM in response to Tilso
    Level 10 (86,986 points)
    Apple TV
    Nov 14, 2012 9:59 AM in response to Tilso

    You're welcome.

     

    tt2