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cauchy Level 1 Level 1

Just bought the Focusrite Scarlett 2i2 yesterday as my previous audio interface broke. Now I am having crackling noises when using the 2i2. . .a problem I did not have with my previous M-Audio Fast Track C400. . .so I know it's a problem specific to the 2i2. Already downloaded the latest drivers as well.

 

Anybody have any solutions or similar problems with this product??? The crackling noise is intolerable.

 

Thanks.


iMac, Mac OS X (10.7.4)
Solved by DavidFromFocusriteNovation on Nov 15, 2012 12:43 PM Solved

You can reach our US support line at (310) 322-5500.

Reply by isteveus on Nov 14, 2012 3:27 PM Helpful

If you're still running 10.7.4 try updating.

 

If the Focusrite driver let you change bitrate try that also.

Reply by DavidFromFocusriteNovation on Nov 15, 2012 9:37 AM Helpful

Hi cauchy,

 

This is typically caused by a low buffer size.  Please raise the buffer size in your recording software, and the crackling should go away.

 

If you're still having issues, contact our tech support team here for more help: http://www.focusrite.com/answerbase/en/contact.php

 

Best regards,

 

David Tichauer // Focusrite Technical Support

All replies

  • isteveus Level 5 Level 5

    If you're still running 10.7.4 try updating.

     

    If the Focusrite driver let you change bitrate try that also.

  • cauchy Level 1 Level 1

    Thanks for your help.

     

    Already running 10.7.5

    Focusrite driver will not let user change bitrate.

  • DavidFromFocusriteNovation Level 1 Level 1

    Hi cauchy,

     

    This is typically caused by a low buffer size.  Please raise the buffer size in your recording software, and the crackling should go away.

     

    If you're still having issues, contact our tech support team here for more help: http://www.focusrite.com/answerbase/en/contact.php

     

    Best regards,

     

    David Tichauer // Focusrite Technical Support

  • cauchy Level 1 Level 1

    Thank you for trying to help.

     

    How do you adjust the buffer size in Garageband?

     

    For Logic. . .already adjusted the buffer size and still having problems. Submitted form to contact customer support at Focusrite twice already and haven't heard anything back.

  • DavidFromFocusriteNovation Level 1 Level 1

    Garageband actually doesn't have a buffer setting, so something else may be at play here.

     

    We have an usually high volume of emails at the moment, so it might take a couple of days to receive a response.  We appreciate your patience.

  • cauchy Level 1 Level 1

    Okay. . .thanks.

     

    One final question: Can I call them? I know they are in the UK. The problem is. . .I don't understand the dialing code [i.e. phone number]. What does the "+" stand for???

     

    I kind of need to get this resolved ASAP as I can't record with the crackling noise.

     

    Thanks again.

  • DavidFromFocusriteNovation Level 1 Level 1

    You can reach our US support line at (310) 322-5500.

  • cauchy Level 1 Level 1

    Thanks!!

  • StevieElliot Level 1 Level 1

    Hi,  I have just purchased a brand new iMac and downloaded Logic Pro x,  I also purchased the Focusrite Scarlett 2i2 interface.  I have downloaded the drivers from the focusrite website and everything is set up,  when I plug in guitar or mic I get really bad clapping and crackling to the point where the sound cuts out altogether.  I have changed buffer size and sample rates and everything else I can think of but nothing seems to fix the problem.  I also deleted the 2i2 drivers and logic and reinstalled them both but still have the same issue,  when I record using the iMac built in mic everything is fine so it's deffinately something to do with the interface.  I am waiting to hear back from Focusrite tech help.

  • lee-marc-smith Level 1 Level 1

    hi stevie, i have also just purchased an apple imac and the scarlett 2i2 studio package. im using logic and can not seem to get this to work. the audio i record crackles and pops then the sound goes completley. it also happens when im using a soft synth from logic. it will play the sounds from any instrument i select, but after a while it ill crackle and fade away into no sound at all, i re-start the mac to get sound back only for it all happen again.

     

    is there anyone who can help.

    have i purchased a mac that is not upto the job, or is the sound card not upto the job.

  • StevieElliot Level 1 Level 1

    Hi lee,  it sounds like the problem your having is exactly the same as mine.  When I use the 2i2 there is clapping and crackling which gets worse and worse until the sound disappears,  I know a few people on different forums are having the same issue so I don't think it is the interface.  I'm using iMac 27

     

    •      NVIDIA GeForce GTX 775M 2GB GDDR5

    •      3.5GHz Quad-core Intel Core i7, Turbo Boost up to 3.9GHz

    •      16GB 1600MHz DDR3 SDRAM - 2X8GB

    •      1TB Serial ATA Drive @ 7200 rpm

     

    There should be no problems with this set up in terms of capability,  I'm still waiting to hear back from Focusrite tech help desk and when I do I'll share the outcome.  I hope this can be resolved,  let me know if you have any luck before me? 

     

    If I was in the UK I would pick up the phone and call Focusrite but I'm in Australia!!

     

    Steve

  • StevieElliot Level 1 Level 1

    Lee,  I have been sent a file from Foxusrite that seems to have fixed the problem for me.  If you have an email address I'll send you the file otherwise contact Foxusritw and they will fix you up.

  • PeteNewcastle Level 1 Level 1

    Hi Steve!

     

    I have a iMac very similar to yours and a Scarlett 2i2. Can you send me the file as well?

     

    Send to: peter@kredema.se

     

    Thanks!

     

    /Peter

  • lagstrom Level 1 Level 1

    I also have the crackling noise problem and have not recieved any answer from support yet.

    I notice it get gradually worse until it goes completely silent. Though when it is bad, if I change the sampling rate in MIDI settings to something else, the crackling resets but later gradually slowly comes back. So it has to have something to do with the sampling rate I guess...

     

    Any solution?

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