HT201436: Visual Voicemail on your iPhone

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KDoellinger
Level 1 (0 points)

Q: my voice mail indicator does not show when I have a vm

We just had to switch out our 4GS at the Apple store a week ago........and now the new ones does not indicate when we have a vm waiting.  

How can I fix this ?

iPhone 4S

Posted on Nov 14, 2012 11:51 AM

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KDoellinger

Q: my voice mail indicator does not show when I have a vm

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  • Helpful answers

  • by razmee209,Helpful

    razmee209 razmee209 Nov 14, 2012 11:53 AM in response to KDoellinger
    Level 7 (33,890 points)
    Nov 14, 2012 11:53 AM in response to KDoellinger

    you can try a reset, hold down the home/power button until you see the apple logo and then release, then wait for the phone to boot back up.

  • by KDoellinger,

    KDoellinger KDoellinger Nov 14, 2012 12:48 PM in response to KDoellinger
    Level 1 (0 points)
    Nov 14, 2012 12:48 PM in response to KDoellinger

    Thanks am trying that.   We keep getting a box that asks for our vm passcode, but we have never used that... any way to override that ?

     

    The re-boot did not resolve.... now I'm guessing it has to do with the password request.

  • by KDoellinger,

    KDoellinger KDoellinger Nov 14, 2012 12:50 PM in response to razmee209
    Level 1 (0 points)
    Nov 14, 2012 12:50 PM in response to razmee209

    Thanks .... we tried that.   I keep getting a box that pops up asking for our vm password... we've never had that before with the other phone.... anyway to override ?

     

    The re-boot did not resolve.... now I'm guessing the problem has to do with the password box request.

  • by razmee209,

    razmee209 razmee209 Nov 14, 2012 12:56 PM in response to KDoellinger
    Level 7 (33,890 points)
    Nov 14, 2012 12:56 PM in response to KDoellinger

    If it is prompting you for a password, that means you have a voicemail.

     

    To get the password, you will need to contact your phone carrier and have them reset it.

     

    If you are on AT&T - on your phone dial 611 - then follow the prompt for voicemail - then the prompt for reset passcode, once you have done that you will receive a text.   Then go to your voicemail enter that passcode and then setup your voicemail and then listen to it.