Dead or Stuck pixels on my Retina Macbook Pro ?

Question

Level 1

2 points

Dead or Stuck pixels on my Retina Macbook Pro ?

My laptop was fine just yesterday !! But today, I found this on my screen :

The unfocused image shows that the pixels are glowing in different colors, shouldnt this indicate that there is some power going there and that it is not completely dead ?

I am not sure if this is a stuck or dead pixel. I tried JScreenFix and it didnt really work ... I tried pressuring/massaging the area with a cloth but that didnt do anything either.

Here is a video with different background colors :

https://dl.dropbox.com/u/695335/pixel.mov

You might want to pause at some frames to get whats going on.

How can I fix this ?? I am in the middle of studies so I can't really send it back to Apple !! Plus I got modules installed for Python and it is a hassle to install them all again.

Thanks

[1]: http://i.stack.imgur.com/HL1os.png

MacBook Pro with Retina display, Mac OS X (10.7.4)

Posted on Nov 14, 2012 2:19 PM

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Answer 1

zazu90 Author

Level 1

2 points

Nov 27, 2012 8:10 PM in response to zazu90

Turns out that it is a dead pixel. Got it fixed at the genius bar while its under warranty. The screen costs 466 GBP so if you don't have warranty on your retina, get it now !!

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Answer 2

Dec 21, 2012 1:45 PM in response to zazu90

Hi Zazu,

out of curiosity, how many dead pixels did your screen have?

I noticed I have one (maybe 2) today, and am not sure what their policy is.

thanks

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Answer 3

zazu90 Author

Level 1

2 points

Dec 21, 2012 2:18 PM in response to Aceattack

I think I had about 10-14 (judging from the picture only). If you can see the dead pixel, then I doubt you have 1 or 2. Do you have retina display ?? Look at the picture I posted, and notice the number of tiles (cols and rows) of pixels. I have two columns and two rows that are damaged, intersecting as a # .

All I did was book an appointment at the genius bar and they checked it for me. They saw the dead pixel and said the screen needs replacement. That is all. Good luck and do let us know what happens !!

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Answer 4

Dec 21, 2012 2:50 PM in response to zazu90

Thanks for your prompt reply.

Yes I have a retina macbook. Ironically, have already had the display replaced once (LG - image retention issue).

This one was a beautiful retention-free Samsung and now 3 months down the lane I spotted a dead pixel today. Thoroughly tried to wipe the screen with a lint free cloth and made sure it wasn't a piece of dirt stuck or something.

We unfortunately don't have an Apple Store in Berlin yet. So I will call Apple Care and take it down to the Apple Certified Repair Center who also replaced it for me when the image retention issue grew severe.

Will post here whatever happens.

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