1 Reply Latest reply: Nov 14, 2012 3:15 PM by whatheck
Vonsolo85 Level 1 Level 1 (0 points)

My wife and I both have iPhones, we both use iMessages, my iMessages work fine with everyone but her phone. Every time I text her it sends it as an iMessage and then turns green like a regular text, what is wrong?


iPhone 5, iOS 6.0.1
  • whatheck Level 5 Level 5 (4,080 points)

    On your wifes iPhone, make sure iMessage is On in Settings > Message.

     

    There are some other tips that might help in this Apple doc -> iOS: Troubleshooting Messages

    If you still can't send or receive iMessages

    1. To send and receive iMessages, your device must have a valid cellular or Wi-Fi data connection.
    2. Ensure that iMessage is turned on in Settings > Messages.
    3. iMessage registration validates your Apple ID for use with iMessage. If you are unable to activate iMessage, follow this article.
    4. If iMessage is unavailable either on the sending or receiving device, SMS will be used. You can turn this on or off in Settings > Messages > Send As SMS. Carrier messaging rates may apply.
    5. Verify that the Apple ID or phone number is listed in Settings > Messages > Send & Receive.

    Note: To receive iMessages sent to your phone number on your iPad, iPod touch, or Mac, you must meet the following requirements:

    • iPad or iPod touch using iOS 6 or a Mac using OS X 10.8.2.
    • Verify that you are signed in to your Apple ID account on Settings > Messages > Send & Receive.