1 Reply Latest reply: Nov 14, 2012 3:19 PM by lllaass
arthur114 Level 1 Level 1

I am running Windows XP at work. I have itunes on this computer and have had no problems at all. I connected my new ipod touch, however, and when I tried to download music it told me that there was an "unknown error -50". So I did a total restore of the I-Pod and tried again. The i-pod went seemed to download all my music onto the iPod but only a few songs appeat and play (the majority are in a kind of transparent text on the screen and they do not play).


I then set the IPod to "manually synch" and tried to download one album - and now the itunes takes off and tried to synch my entire library again.


So I let it, and I have the same music on the ipod, some songs, but the majority will not play and show up as transparent text.


Now what? Anyone?

iPod touch, Windows XP
  • lllaass Level 10 Level 10

    iTunes: "-50" alert when syncing your iOS device to iTunes 10.3


    "Error -50," "-5000," "8003," "8008," or "-42023"

    These alerts occur due to timeouts or conflicts trying to write a file during download.

    If you encounter this issue while accessing iTunes Store:

    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store

    If you encounter this issue while while downloading something from the iTunes Store:

    Delete your iTunes Downloads folder, located in:

    Mac OS X:
  ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.

    Windows Vista:
  \Users\username\Music\iTunes\iTunes Media\Downloads\

    Windows 7:
  \Users\username\My Music\iTunes\iTunes Media\Downloads\

    Windows XP:
  \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\

    After locating your iTunes Downloads folder:

    1. Quit iTunes.
    2. Delete the Downloads folder on your computer.
    3. Open iTunes.
    4. Choose Store > Check for Available Downloads.
    5. Enter your account name and password.

    If you encounter this issue while while downloading Digital Copies using Windows:

    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.

    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.

    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.

    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.