8 Replies Latest reply: Oct 11, 2013 6:14 AM by Carlos Victoria
jspeciner Level 1 Level 1

OK...  So this is new.  To try to be as brief as possible the Mail app is not displaying .jpg photos, just the "Missing Plug-in" message.  I immediately remembered that I'm pretty sure Apple implemented a deal that disables Java after a certain period of no use (or something to that effect).  So I went to Oracle's Java test site and sure enough I had the "Missing Plug-in" message.  So I installed Java and now I am running Java SE 7 update 09.  However, I am still receiving the "Missing Plug-in" message in Mail.  I research further and found discussions like this that say that restoring defaults in Java Preferences fixes the issue.  Only problem is that the Java Preferences app in /Applications/Utilities doesn't exist anymore and now there is a Java Control Panel in the System Preference app, however the Restore Defaults option does not exist.  What the deuce?  Anyone have any idea what to do here?


Edit:  I have of course restarted the Mail app and also restarted the entire system.  Issue persists.

iMac (27-inch Mid 2011), OS X Mountain Lion, 16GB RAM
  • Linc Davis Level 10 Level 10

    Quit the application if it's running. Triple-click the line below to select it:


    Right-click or control-click the highlighted line and select Services Open from the contextual menu. A folder window should open. Move any file in that folder with a name containing the word "java" to the Desktop, leaving the window open. There should be several such files. Relaunch the application and test. If there's no change, put the files you moved back where they were. Otherwise, delete them.

  • Nicky Pockets Level 1 Level 1

    Thanks Linc, worked like a charm!

  • ChoreoGraphics Level 2 Level 2



    Having trouble following your instructions.


    I am running OS 10.8.2 and Mail 6.2.


    • "Triple-Click" to select?

    • Does "Line Below" refer to "Root" Library or the "User Library"? I see a Services folder in the root library but not in the users library. In the root Services Foler I only see one item "Default Folder X Service"?

  • Sam Martin Level 1 Level 1

    He meant on this web page. =P Triple-click means to quickly click three times, like a double-click, but with extra click; it selects an entire line of text rather than just a word. He wanted you to simply select the text “~/Library/Preferences” and then right-click on that selected text, mouse over “Services” at the bottom of the menu that appears, and choose “Open”.


    That would open the folder in Finder, and it’s probably the simplest way. Simpler than saying “Switch to the Finder, open the Go menu,” etc.


    By the way, the text on that line is a folder path, where the tilde ~ represents your Home folder; this is a convention from Unix (and Linux), on which Mac OS X is built.


    Sorry if you didn’t need things quite this dumbed down, but hopefully this helps someone who does. =)

  • arborium Level 1 Level 1

    Thank you for the excellent information. Worked perfectly and resolved a long-standing problem displaying images in-line in the Mail app. Bravo!

  • abqrosarian Level 1 Level 1

    I'm running OS X 10.6.8. Tried Linc's recommendation, but it did not help. Any other ideas?

  • BklynGibby Level 1 Level 1

    didn't work for me either

  • Carlos Victoria Level 1 Level 1

    This has been an error that I have tried to solve for a while. Latest recommendation I tried was restoring the System through the reboot process. It didn't work.


    This simple process and instruction did the trick !!!


    Thanks !