EXTREMELY LONG repair time. How is yours?
So I've had a horrible time with my repair so far. I sent my machine in on the 10th and it arrived on the 11th. They were to fix a hiss that came from the display when it was at full brightness. I was informed that most repairs take only 3-5 days. On the 12th the repair went on hold because they were waiting on a part, and I immediately expected a delay.
The part they are waiting on is an "inverter" which has nothing to do with the noise issue I was having. I was informed that preventative maintenance was probably being done and that it shouldn't take very long and they are still within the 5-7 day guarantee. 5-7?! I thought it was 3-5...oh well. I can wait.
It has now been 8 business days without the arrival of the part that put the machine on hold; the part that has nothing to do with the repair that I requested.
I have been without my machine for 10 of my business days. I know they only count normal business days, but I'm a photographer who works heavily on my machine and I work all week long! I have now had to push MY clients back and am losing report and credibility!
It gets worse....
So now when I call in to get any update (the online thing hasn't shown an update since the 12th...today is the 19th!) I am told the the part that was supposed to arrive on the 20th (tomorrow) might take up to an extra 4 days.
If that were true and they DID get it on the 24th (Monday) I would be out of a machine for 14 days before the part even arrived. Meaning if they fixed and sent it out I might not get my machine back until the 26th!
They are now outside of the 5-7 guarantee that was made to me a few days ago. What am I told now? Oh, our guarantee is 7-10!
This is completely unacceptable! It just keeps getting longer and longer. They just keep telling me to wait! I have waited!
I paid $2000 for a machine that was broken out of the box! After waiting for their shipments to speed up, thinking that would reflect repairs too, I send it in and have now been out of a machine that might come back unrepaired for the issue I was having.
So the question I have is...
How long have your repair been taking?
My usual repair take no longer than 3 days. I normally have my local guy repair things and he calls me when the part arrives, I bring it in, and walk out with a fixed machine 3 hours later for HD's, logic boards, optical drives, etc.
I am very upset and am regretting ever sending this thing in! I want them to swap that out and give me a new machine!
This is ridiculous!
MacBook Pro 1.83ghz Mac OS X (10.4.5) 1.5gb, 80gb, Superdrive
The part they are waiting on is an "inverter" which has nothing to do with the noise issue I was having. I was informed that preventative maintenance was probably being done and that it shouldn't take very long and they are still within the 5-7 day guarantee. 5-7?! I thought it was 3-5...oh well. I can wait.
It has now been 8 business days without the arrival of the part that put the machine on hold; the part that has nothing to do with the repair that I requested.
I have been without my machine for 10 of my business days. I know they only count normal business days, but I'm a photographer who works heavily on my machine and I work all week long! I have now had to push MY clients back and am losing report and credibility!
It gets worse....
So now when I call in to get any update (the online thing hasn't shown an update since the 12th...today is the 19th!) I am told the the part that was supposed to arrive on the 20th (tomorrow) might take up to an extra 4 days.
If that were true and they DID get it on the 24th (Monday) I would be out of a machine for 14 days before the part even arrived. Meaning if they fixed and sent it out I might not get my machine back until the 26th!
They are now outside of the 5-7 guarantee that was made to me a few days ago. What am I told now? Oh, our guarantee is 7-10!
This is completely unacceptable! It just keeps getting longer and longer. They just keep telling me to wait! I have waited!
I paid $2000 for a machine that was broken out of the box! After waiting for their shipments to speed up, thinking that would reflect repairs too, I send it in and have now been out of a machine that might come back unrepaired for the issue I was having.
So the question I have is...
How long have your repair been taking?
My usual repair take no longer than 3 days. I normally have my local guy repair things and he calls me when the part arrives, I bring it in, and walk out with a fixed machine 3 hours later for HD's, logic boards, optical drives, etc.
I am very upset and am regretting ever sending this thing in! I want them to swap that out and give me a new machine!
This is ridiculous!
MacBook Pro 1.83ghz Mac OS X (10.4.5) 1.5gb, 80gb, Superdrive