Unable to delete mail account

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Level 1

5 points

Unable to delete mail account

When I updated software the second last time it caused a problem with my email account in that the server does not recognise it and I can't download to my iPad. I have checked with my service provider for the email account if anything is wrong at their end, no. I have since updated to 6.0.1 (10A523) and still the same problem. My service provider suggested to delete the account and start again. I do not have a delete email account button. Why is it missing?

iPad, iOS 5.1

Posted on Nov 14, 2012 11:03 PM

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Answer 1

King_Penguin

Level 10

334,144 points

Nov 14, 2012 11:08 PM in response to Rabiz

If you tap the account on the right-hand side of Settings > Mail, Contacts, Calendars you don't get a Delete button at the bottom of the popup ?

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Answer 2

Rabiz Author

Level 1

5 points

Nov 14, 2012 11:14 PM in response to King_Penguin

No, that is the problem. Under accounts it only has add account, not delete.

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Answer 3

King_Penguin

Level 10

334,144 points

Nov 14, 2012 11:15 PM in response to Rabiz

Are you able to tap the account and get the popup, and do you have other email accounts on the iPad which do have a 'Delete' button ?

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Answer 4

Rabiz Author

Level 1

5 points

Nov 14, 2012 11:23 PM in response to King_Penguin

Under accounts it has email, caldav, carddav, add account. When I tap the email I get a pop up IMAP and I tap the account with my email address, if I tape that then I get a pop up which details the account info and the keyboard pops up expecting me to change the password or server or name, but no delete button.

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Answer 5

King_Penguin

Level 10

334,144 points

Nov 14, 2012 11:35 PM in response to Rabiz

Is it a work iPad/email account ? If so then it's possible that they've applied a profile that is stopping you from deleting the account.

On the right-hand side of Settings > Mail, Contacts, Calendars I have an Accounts section with a list of my email accounts. Tapping one of my (IMAP based) accounts in that list gives me a popup with my account id at the top of it, then on/off options for mail, contacts, calendars, reminders and notes, and underneath them a Delete button.

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Answer 6

Rabiz Author

Level 1

5 points

Nov 14, 2012 11:47 PM in response to King_Penguin

No, it is not a work iPad. My email account also comes to my iMac, and I use the iPad when travelling. I can access my email on the web, which is a pain.

Tapping on my account name gives me the imap account which has only the on/off options for mail and notes only. the contact, calendars all appear at the front when I tap on Settings > Mail, Contacts, Calendars.

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