11 Replies Latest reply: Nov 15, 2012 11:35 PM by Rach I
Rach I Level 1 Level 1

How do I remove devices from my iTunes account?


iPad
Solved by ckuan on Nov 15, 2012 2:31 PM Solved

If you want to sell, don't forget to delete iCloud account, iTunes & App Stores sign off,  switch iMessage and FaceTime off. The reasons for these are that lots of user complained that their FT, iM are associated with the old devices and couldn't get it to work on the new devices.

After that restore as new without backup using iTunes or

do it directly in Settings > General > Reset > Erase All Content and Settings

Reply by ckuan on Nov 15, 2012 6:35 AM Helpful

Computer iTunes > Store > View My Account > In Account Information, click Manage Devices under iTunes in the Cloud.

Reply by ckuan on Nov 15, 2012 2:01 PM Helpful

Rach I wrote:

 

Thanks, but I dont appear to have that option. 

Are you using the iTunes from the computer?

 

My son has lost his ipod nano so I want to remove it from my iTunes account.  I'm assuming its 5 devices per iTunes account, so I want to remove so I can add a new one.

You have 10 devices per account but no more than 5 computers.

All replies

  • ckuan Level 7 Level 7

    Computer iTunes > Store > View My Account > In Account Information, click Manage Devices under iTunes in the Cloud.

  • Rach I Level 1 Level 1

    Thanks, but I dont appear to have that option. 

     

    My son has lost his ipod nano so I want to remove it from my iTunes account.  I'm assuming its 5 devices per iTunes account, so I want to remove so I can add a new one.

  • ckuan Level 7 Level 7

    Rach I wrote:

     

    Thanks, but I dont appear to have that option. 

    Are you using the iTunes from the computer?

     

    My son has lost his ipod nano so I want to remove it from my iTunes account.  I'm assuming its 5 devices per iTunes account, so I want to remove so I can add a new one.

    You have 10 devices per account but no more than 5 computers.

  • Rach I Level 1 Level 1

    Yes I am using iTunes from the computer.

     

    Great, 10 devices, I didn't know that

     

    What if I wanted to sell a device, would I just reset to factory settings?  Should it be removed?

  • ckuan Level 7 Level 7

    If you want to sell, don't forget to delete iCloud account, iTunes & App Stores sign off,  switch iMessage and FaceTime off. The reasons for these are that lots of user complained that their FT, iM are associated with the old devices and couldn't get it to work on the new devices.

    After that restore as new without backup using iTunes or

    do it directly in Settings > General > Reset > Erase All Content and Settings

  • ckuan Level 7 Level 7

    Rach I wrote:

     

    Yes I am using iTunes from the computer.

     

    Did you go to In iTunes menu Store > View My Account submenu, sign in your Apple ID and in Account Information page, click Manage Devices?

  • Rach I Level 1 Level 1

    Thank you, you've been really helpful

  • Rach I Level 1 Level 1

    Yes i did, but nothing for manage devices

  • ckuan Level 7 Level 7

    You are most welcome.

  • ckuan Level 7 Level 7

    Rach I wrote:

     

    Yes i did, but nothing for manage devices

    You are saying you don't have this:manageDevices.png

  • Rach I Level 1 Level 1

    Well yes but the only device listed is the pc i'm using ......... confused, I've been into preferences and it lists back-ups for ipads but not for the ipods we have!