I purchased an app that didn't work on my iPhone so deleted it. The receipt has come through and I'm trying to report a problem but it won't connect to the iTunes Store on my iPad. How can I get credit for this app that I don't have as it wouldn't work?
iPad
Did you try reinstalling the app and contacting the developer (there should be a contact link on the app's description page in the store) ? If you don't get a reply from the developer then you could try
'report a problem' link from the purchase history on your computer's iTunes instead of on your iPad : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.
I am trying to report a problem with a purchased app. When I click on the link "Report a Problem" it says can't connect to iTunes. I am able to connect by clicking on the link. How can I go about reporting my problem?
