Q: My issue lies with iTunes for OS 6.0.1

Dear customer,

This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 24 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:

Possible iTunes Store errors

Mac: http://support.apple.com/kb/HT1412

Windows: http://support.apple.com/kb/TS1424

How to resume interrupted iTunes Store downloads

http://support.apple.com/kb/HT1725

iTunes: Finding lost media and downloads

http://support.apple.com/kb/TS1408

Resending iTunes Gifts and Gift Certificates

http://support.apple.com/kb/HT1541

Please do not reply to this email. Thank you for your patience.

Sincerely,

iTunes Store Customer Support

http://www.apple.com/support/itunes/store/

Follow-Up: 238853837

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First Name : Jean-Laurent

Last Name : Bos

Email : bosjlf@gmail.com

Apple ID (Optional) : J-L Bos

Lang_Country : en_US

Product : iTunes Store

Support Subject : Connecting & Downloading

Sub Issue : Downloads from iTunes store incomplete or interrupted

GCRM Case ID : 372638326

See additional info below

What device did you use to connect to the store?  Mac computer

Choose the iTunes Store or App Store for your country:  Other

Please select your country:  United Kingdom

Describe the alert message you received:

Details:

TERMS AND CONDITIONS OF ITUNES

I have just returned from an extended holiday in the USA  and am furious about the lack of duty of Apple.com. Tomorrow I shall post a stinking message on Linked In and all other message boards in the hope I can start a petition to force Apple to address this stupidity.

Four years ago I purchased an iPhone 3GS and found myself with a useless piece of garbage while on holiday in the USA. Since my phone is registered in the UK with an Apple ID registered in the same country I could have just as well dumped the item in a Boston garbage can. Why?  iTunes forbids international traveling!! Their T & C forbids to download any updates for MacBook Pro's iPhones and the rest. Not only that they  actively jam your updates~!@#$%^&*().

Do we or do we not live in the 21st. C??? I can not believe that Apple can be so insensitive to the needs of a lowly SME that needs to be "live" at all times. THIS IS NOT WHAT I EXPECTED FROM A COMPANY THAT HAS CORNERED THE MARKET FOR MOBILE COMMUNICATION! This is beyond belief.

APPLE WAKE UP. I am a member of the Federation of Small Businesses  here in the UK and will see personally to it that every flipping member and there are over 200.000 of them gets to know about this problem.

Yours, and I am by choice not saying sincerely,

Jean-Laurent Bos

EcoLogical Landscapes

PS Now that I am back in the UK can I have my iTunes back. Its no good you locking me out of my accvount so get your finger out of your bum pronto!!!!!

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