1 Reply Latest reply: Nov 15, 2012 2:35 PM by b noir
georgefromcranford Level 1 (0 points)

I am running Windows 7 and iTunes 10.7.0.21.  iTunes "sees" my new iPhone5 only onetime after completely removing all iTiunes components in the correct order and reloading it.  Thereafter it does not see the iPhone and offers only the same advice.


iPhone 5, Windows 7, iTunes 10.7.0.21
  • b noir Level 9 (72,060 points)

    Can you check something for me please? I'd like to try doing a "Run as administrator" on your iTunes while it's not recognising the device.

     

    Quit iTunes first.

     

    In Computer, open Local Disk C: or whichever drive you have your program files installed on.

    If you have a 32-bit Windows, open the "Program files" folder.

    If you have a 64-bit Windows, open the "Program Files (x86)" folder.

    Open the "iTunes" folder.

     

    Right-click on the iTunes.exe file and select "run as administrator". Do you get recognition now?