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Question: Itunes crashes on DEP error Windows XP

Hello


Windows XP SP3 clean install - fully patched up the lattest released a few days ago.


Itunes v. 10.7.0.21 just donwloaded from Apple web site.


DEP turned off except for windows services.


NO ohter third party software. Plain vanilla HP system.


If I try to import anything (music, podcast, app) in the currently empty library I get a DEP error and Itunes closes... In other words I can't do anything with iTunes.


Type de l'événement : Erreur

Source de l'événement : Application Error

Catégorie de l'événement : (100)

ID de l'événement : 1000

Date : 15.11.2012

Heure : 23:35:22

Utilisateur : N/A

Ordinateur : PC01

Description :

Application défaillante iTunes.exe, version 10.7.0.21, module défaillant iTunes.exe, version 10.7.0.21, adresse de défaillance 0x001c0032.


Pour plus d'informations, consultez le centre Aide et support à l'adresse http://go.microsoft.com/fwlink/events.asp.

Données :

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 69 54 75 ure iTu

0018: 6e 65 73 2e 65 78 65 20 nes.exe

0020: 31 30 2e 37 2e 30 2e 32 10.7.0.2

0028: 31 20 69 6e 20 69 54 75 1 in iTu

0030: 6e 65 73 2e 65 78 65 20 nes.exe

0038: 31 30 2e 37 2e 30 2e 32 10.7.0.2

0040: 31 20 61 74 20 6f 66 66 1 at off

0048: 73 65 74 20 30 30 31 63 set 001c

0050: 30 30 33 32 0032


(yep it's a french machine...)


Ran various hardware tests on the machine (including hard disk) and no error is reported...


What gives ? I'm really surprised and dismayed by this super basic setup not working 😟

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Nov 15, 2012 3:17 PM in response to b noir In response to b noir

Thanks


Apple update services reports that all my apple software is up to date.


Tried to desinstall itunes (went ok) and the QuickTime (reported an urecoverable uninstall error).


I am restoring my machine to my "virgin" XP image and trying again...

Nov 15, 2012 3:17 PM

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Question: Itunes crashes on DEP error Windows XP