Ipad Touch won't synch with Itunes

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Level 1

4 points

Ipad Touch won't synch with Itunes

I have one of the first generation ipad touch's and recently I got the message "this ipod cannot be used bacause the required software is not installed. Run the itunes installer to remove itunes, then install the 64 bit version of itunes". I have a pc, not a MAC. I have tried everything, including removing and re-installing the 64 bit version(many times) and still it won't synch. I assume the problem is loading itunes, and not with anything on my ipad. Any suggestions?

iPod touch, Windows 7

Posted on Nov 16, 2012 7:55 AM

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Answer 1

bjsurprise Author

Level 1

4 points

Nov 16, 2012 8:17 AM in response to bjsurprise

I meant to say IPOD, not IPAD. I also noticed that when I check for the IPOD on my computer, it indicates that there is nothing stored on the internal storage (I have full capacity) however, all my songs are showing up on my IPOD. I am wondering if there is something wrong with the IPOD that the computer is not reading it.

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Answer 2

lllaass

Level 10

210,411 points

Nov 16, 2012 9:40 AM in response to bjsurprise

Did you try this for all Apple software:

Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

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Answer 3

bjsurprise Author

Level 1

4 points

Nov 16, 2012 9:51 AM in response to lllaass

Yes I did. As additional information, when I re-loaded itunes this morning after uninstalling what I previously loaded, I get a message during the installation that says "Service Apple Mobile Device (Apple Mobile device) failed to start. Verify that you have sufficient priveleges to start system services". and then it asks if I want to abort, or ignore. I ignored and it then will tell me that itunes was successfully loaded but clearly, there is a problem.

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Answer 4

lllaass

Level 10

210,411 points

Nov 16, 2012 9:54 AM in response to bjsurprise

Maybe:

How to restart the Apple Mobile Device Service (AMDS) on Windows

Trouble installing iTunes or QuickTime for Windows

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Answer 5

bjsurprise Author

Level 1

4 points

Nov 16, 2012 10:48 AM in response to lllaass

interesting. I viewed the first link you sent and followed instructions which was to take me to "Apple Mobile Device" where i was to stop and then re-start the device. However, there was no "Apple Mobile Device" listing that I could stop or re-start. Have any idea why it would not be showing up?

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Answer 6

Nov 16, 2012 2:53 PM in response to bjsurprise

I'm having the same problem with my Ipad. Never had a problem before.

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