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Passcode Lock prevents Apple Configurator from working

We have over 2,000 Supervised iPads in our district. We would like the students to Passcode Lock their iPads to deter other students from messing with the iPads.


Once the Passcode Lock is set, Apple Configurator no longer works :-(


Cannot Update/Install Apps

Cannot Remove/Install Profiles

Cannot Restore from Backup

etc


Must type in the Passcode and Supervise while logged in (which prevents us from closing the lid, plugging in the iPad into the Bretford carts). Once the lid is closed, the passcode lock is activated again. This is a ROYAL PAIN!


Also, if the teacher is not aware of what the student Passcode is, there is no way of updating the iPad. Multiply this by 2,000 and you can see how much of a pain this is.


Apple Configurator should be able to work with Supervised iOS devices that are passcode locked. It just makes sense. IF the iOS device is Supervised by Apple Configurator, the Passcode Lock should NOT prevent further management by Apple Configurator.


Apple, PLEASE FIX IT

iPad 2, iOS 6.0.1

Posted on Nov 16, 2012 11:30 AM

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Passcode Lock prevents Apple Configurator from working

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