sims 3 crashing after moving into house hold

so i have just downoaded the game i have installed it about 100 times, i have put updated patches and still nothing, everytime i create a sim and try to buy/move in a house ut loads then it goes to my desktop with ou send an error messege or anything.. i have read and tryed mostly everything.

• I have done updates,

• changed the TSE.exe folder

• changed the info.plist

• updated patched

• called EA support

• downloaded links

Is there any other ways i can fix this? ⚠