2 Replies Latest reply: Nov 18, 2012 7:01 AM by ntillm01
ntillm01 Level 1 Level 1 (0 points)

iPod touch 2G: MC086LL

Family Guy (It's a Trap) HD dowloaded directly to the iPod = plays fine in widescreen HD.

Family Guy (Something, Something...) HD dowloaded directly to the iPod = message says "cannot be played."

Family Guy (Something, Something...) HD dowloaded to a laptop and attempted to transfer to iPod= message says "cannot be played on this device."


*note: Something, Something had been downloads in SD prior, playedfine, then deleted to make room for the HD version.


I don't understand how I can get one HD episode to download and play fine, yet a very simliar one will not.


Thanks for any ideas.

iPod touch, iOS 4.2
  • lllaass Level 10 Level 10 (164,820 points)

    Only the 4G and later support HD. When you purchased irectly verom iTunes on the iPod all you can get is SD. When you purchase on computer you frequenlty get HD. SOmetimes yo will also get SD download automatically.

    - Try redownoading the SD version and then syncing:

    Downloading past purchases from the App Store, iBookstore, and iTunes Store

    Also see:

    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod

    iTunes: Frequently asked questions about viewing and syncing videos

  • ntillm01 Level 1 Level 1 (0 points)

    Thank you for the prompt reply! I learned the following:


    Downloading past purchases: was helpful to confirm the steps I had taken to download the already purchased (through the iPod) HD video to my computer. My computer did get it and store it in the Library.


    iTunes: May be unable to transfer videos to iPhone, iPad, or iPod: This was the most helpful to confirm the capabilities of the iPod 2G, along with the techincal specifications pages I found on the Apple site.


    I was still confused as to why I had gotten one HD loaded to the iPod and not another. Your reply affirmed that only the SD version actually gets downloaded to the (iPod <4G) even though the HD version (with included SD version) was purchased.


    Here is where I went wrong: The iPod does not tell you the quality of the video. Only through iTunes can the HD-SD version be determined. iTunes was telling me I didn't have ANY video loaded on my device until much later in the process when I must have synched enough times to update that list. Once that got updated, I indeed had the SD version in the iPod. What threw me off track was that the SD version of that particular show is Widescreen Format which made me conclude that the HD version had been loaded to the iPod.


    Closing out this saga, I got the HD-SD version in the iTune computer Library, allowing a transferable SD version for the iPod 2G following this document:

    iTunes: Sync purchased HD videos to iPod or iOS device:



    Thanks for the help!