1 Reply Latest reply: Nov 21, 2012 2:37 PM by b noir
Kushty5 Level 1 Level 1 (0 points)

I want to install the new iTunes program on my pc but it can't uninstall the existing bonjour, it says it can't find it, is there an easy way to fix this. I have tried to uninstall from control panel but get same error. Any help much appreciated. Thanks

  • b noir Level 9 Level 9 (72,015 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/198/19835796-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):

     

    http://majorgeeks.com/download.php?det=4459

     

    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)

     

    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.

     

    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:

     

    Cleanup removing bonjour.png

     

    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?