9 Replies Latest reply: Nov 18, 2012 5:50 AM by lllaass
laxjess97 Level 1 Level 1 (0 points)

I am trying to update my iPod 4.2.1 to ios 6.. I downloaded the update, iTunes is all update, now all I have to do is restore but it won't allow me to do so.. All I can get to is the "Preparing iPod for Restore' ... I have been trying for like a day now and I'm getting really annoyed.


iPod touch, iOS 4.2
  • lllaass Level 10 Level 10 (160,565 points)

    You do have a 4G iPod right? That is the one with the camera. Only the 4G can be updated to iOS 6. If yo do have a 4G then try placing the iPod in Recovery Mode and restore/update.

    Next try DFU mode

    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

    Then try on another computer.

    Do you by chance have a 2G iPod since those can only go to 4.2.1. A 3G to 5.1.1.

    Identifying iPod models

  • laxjess97 Level 1 Level 1 (0 points)

    yes i just said i have an ipod 4g, with 4.2.1 software. and i dont have another computer. lmao. i did put it in recovery mode, it's pretty difficult to do anything else when your iPod says connect to itunes. so like i said i tried to restore it and it wont work.

  • lllaass Level 10 Level 10 (160,565 points)

    What exactly happens when you connect the iPod to your computer and click on the restore button? Error message?

  • laxjess97 Level 1 Level 1 (0 points)

    Noo.. It gets to the " Preparing to restore ipod " part.. and its there for like 5 minutes and then an error message comes up.

  • lllaass Level 10 Level 10 (160,565 points)

    Like what does the error message say?

  • laxjess97 Level 1 Level 1 (0 points)

    " the ipod could not be restored. an unkown error occured (1604) It then says to go here for more info.. iOS: Resolving update and restore alert messages 

     

    so i did, but nothing helped :/

  • lllaass Level 10 Level 10 (160,565 points)

    Did yo try:

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

     

    If so then as says in the above: "the device may need service." which means you have a hardware problem.

    Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar

  • laxjess97 Level 1 Level 1 (0 points)

    so.. this is what happens at the beginning when i oppen itunes ; iTunes has detected an iPod in recovery mode. you must restore this ipod before it can be used..

     

    and then i click restore.. and it says; are you sure you want to restore ipod to factpry settings?........

    so i click restore and update.

     

    and then it says extracting software

     

    and then it says ' preparing ipod for restore'

     

    and then it says; the iPod "iPod" could not be restored. An unkown error occured. (1604)

  • lllaass Level 10 Level 10 (160,565 points)

    Then as I said previously:

    If so then as says in the above: "the device may need service." which means you have a hardware problem.

    Make an appointment at the Genius Bar of an Apple store.

    Apple Retail Store - Genius Bar