1 Reply Latest reply: Nov 17, 2012 1:30 PM by planb77
cherycay Level 1 (0 points)

I cannot reset ipod shuffle 2nd generation, reset utility fails to download successfully, any ideas?  Ipod does not show in Itues or computer

iPod shuffle, Windows 7
  • planb77 Level 7 (32,315 points)

    The iPod Reset utility will not run on your Windows 7 PC. 


    What have you tried so far in terms of troubleshooting this issue?  Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?


    What happens if you try to reset the device with it still connected to the PC?

    How to reset iPod


    Does the iPod otherwise function as expected, i.e. you can listen to music?


    Have you carefully worked through each and every single suggestion in this Apple support document?

    iPod not recognized in 'My Computer' and in iTunes for Windows