Previous 1 2 Next 18 Replies Latest reply: Nov 22, 2012 9:33 PM by noviceNtrng
noviceNtrng Level 1 (0 points)

All,

 

Howdy.  My Software Update fails every time I attempt to install the Security Update 2012-004.  I can use the Software Update for other installations.  I downloaded the Security Update 2012-004.dmg from the Apple Support site.  However, that installation failed as well.  Any pointers or tips that I could try?

 

Processor:  2.4 GHz Intel Core 2 Duo

Memory:  4 GB 1067 MHz DDR3

 

Thanks.


MacBook Pro, Mac OS X (10.6.8)
  • sanjampet Level 5 (7,760 points)

    Download to the desktop (Safari preferences>general.save downloaded files to, select desktop) and install from there.

     

    http://support.apple.com/kb/DL1586

  • noviceNtrng Level 1 (0 points)

    Sanjampet,

     

    Thanks for the response.  Unfortunately, I received the same error message when I tried to install it.  Any other options?

  • sanjampet Level 5 (7,760 points)

    What is exactly the error message you receive? You might have said so before, but please refresh my memory. I read a lot of these and just can't remember all of them.

  • noviceNtrng Level 1 (0 points)

    There error reads:

     

    "The installation failed.

     

    The Installer encountered an error that caused the installation to fail.  Contact the software manufacturer for assistance."

     

    I also tried installing other updates (MAC OS X Update 10.6.8; MAC OS X Update  Support 10.6.8; MAC OS X Update Combo 10.6.8).  I got the same error messages for these.

  • sanjampet Level 5 (7,760 points)

    Are you running any anti-virus software?

  • noviceNtrng Level 1 (0 points)

    Yes, McAfee Security Version 1.1.0 (1309)

     

    although, under "anti-malware" it says the version is 9.1.0 (4478)

  • sanjampet Level 5 (7,760 points)

    Try this, first do a SMC reset:

     

    http://support.apple.com/kb/HT3964

     

    After doing this, turn off the Symantic, and try the download again from the Apple website (you don't have to worry about getting any malware from Apple)

     

    You do not have MacKeeper, right? As this is malware that causes all kinds of problems.

  • noviceNtrng Level 1 (0 points)

    Well, that was creative, but it didn't work.  I do not have MacKeeper.  Is there any way to check where or why the installation isn't going through?  It always seems to make it until the very end before displaying an error message.

  • sanjampet Level 5 (7,760 points)

    This is quite unusual, I would like you to try yet another step. Quit all programs. Press shift, command,U, this will take you to utilities. Go to Disk Utilities App and open it (double click). In the left column highlight your user drive (usually called Macintosh HD, unless you renamed it) then click Repair Permissions, after this finishes (which might take a while) quit all applications and try the download again.  By the way I've not found anything in the knowledge base to refer to as this is first of this particular case I've seen, so I am going thru a trouble shooting "dance with you, I appreciate your patience.

  • noviceNtrng Level 1 (0 points)

    thanks - I'll give it a shot and report when complete.

  • noviceNtrng Level 1 (0 points)

    Well, I gave it a shot, but same error.  I repaired the permissions several times.  I also verified permissions.  I was surprised that there still seemed to be permissions that needed to be repaired even after the first, second, or even third time.  I took a screenshot of the last time I repaired permissions, just in case it would be helpful.  I get the feeling that no matter how many times I repaired the permissions, it would never be completely 'repaired' (this was not the first time I repaired permissions - I experienced the same thing back then).  Here's the screenshot:

     

    What else should I try?

  • sanjampet Level 5 (7,760 points)

    noviceNtrng,

    Here is a link to try, and if no joy I'll give you the last thing that I can think of, as we've gone thru just about everything.

     

    http://support.apple.com/kb/HT4723

     

    Try this and get back to me, there are only 2 more options I can think of.

     

    I really, really hope there is something here.

  • noviceNtrng Level 1 (0 points)

    So, for whatever reason, it seems my last post didn't stick.  So, here it is again.

     

    I repaired the permissions several times.  I thought that after the first time, there would be no more permissions that needed to be 'repaired'.  Perhaps it doesn't work that way.  After repairing permissions about 5x, I tried it again, but got the same result as before.  I also verified permissions - no change.  I took a screenshot of the last permissions that I repaired.  Maybe it will help...

     

    Screen shot 2012-11-18 at 5.17.45 PM.png

     

    Is there anything else you'd recommend?

  • noviceNtrng Level 1 (0 points)

    Sanjampet,

     

    That last link was to 2011 (not 2012)-004.  Did you want me to install the 2011-004 update?  Or perhaps it was a typo on the webpage...  Also, the link discusses the security update, but does not provide the actual security update file.  I have downloaded the file from another link within Apple (which is what I've been trying to install up until now).  Could you clarify what I should be using that link for?  Thanks.

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