All,
Howdy. My Software Update fails every time I attempt to install the Security Update 2012-004. I can use the Software Update for other installations. I downloaded the Security Update 2012-004.dmg from the Apple Support site. However, that installation failed as well. Any pointers or tips that I could try?
Processor: 2.4 GHz Intel Core 2 Duo
Memory: 4 GB 1067 MHz DDR3
Thanks.
MacBook Pro, Mac OS X (10.6.8)
Download to the desktop (Safari preferences>general.save downloaded files to, select desktop) and install from there.
Sanjampet,
Thanks for the response. Unfortunately, I received the same error message when I tried to install it. Any other options?
What is exactly the error message you receive? You might have said so before, but please refresh my memory. I read a lot of these and just can't remember all of them.
There error reads:
"The installation failed.
The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."
I also tried installing other updates (MAC OS X Update 10.6.8; MAC OS X Update Support 10.6.8; MAC OS X Update Combo 10.6.8). I got the same error messages for these.
Are you running any anti-virus software?
Yes, McAfee Security Version 1.1.0 (1309)
although, under "anti-malware" it says the version is 9.1.0 (4478)
Try this, first do a SMC reset:
http://support.apple.com/kb/HT3964
After doing this, turn off the Symantic, and try the download again from the Apple website (you don't have to worry about getting any malware from Apple)
You do not have MacKeeper, right? As this is malware that causes all kinds of problems.
Well, that was creative, but it didn't work. I do not have MacKeeper. Is there any way to check where or why the installation isn't going through? It always seems to make it until the very end before displaying an error message.
This is quite unusual, I would like you to try yet another step. Quit all programs. Press shift, command,U, this will take you to utilities. Go to Disk Utilities App and open it (double click). In the left column highlight your user drive (usually called Macintosh HD, unless you renamed it) then click Repair Permissions, after this finishes (which might take a while) quit all applications and try the download again. By the way I've not found anything in the knowledge base to refer to as this is first of this particular case I've seen, so I am going thru a trouble shooting "dance with you, I appreciate your patience.
thanks - I'll give it a shot and report when complete.
Well, I gave it a shot, but same error. I repaired the permissions several times. I also verified permissions. I was surprised that there still seemed to be permissions that needed to be repaired even after the first, second, or even third time. I took a screenshot of the last time I repaired permissions, just in case it would be helpful. I get the feeling that no matter how many times I repaired the permissions, it would never be completely 'repaired' (this was not the first time I repaired permissions - I experienced the same thing back then). Here's the screenshot:
What else should I try?
noviceNtrng,
Here is a link to try, and if no joy I'll give you the last thing that I can think of, as we've gone thru just about everything.
http://support.apple.com/kb/HT4723
Try this and get back to me, there are only 2 more options I can think of.
I really, really hope there is something here.
So, for whatever reason, it seems my last post didn't stick. So, here it is again.
I repaired the permissions several times. I thought that after the first time, there would be no more permissions that needed to be 'repaired'. Perhaps it doesn't work that way. After repairing permissions about 5x, I tried it again, but got the same result as before. I also verified permissions - no change. I took a screenshot of the last permissions that I repaired. Maybe it will help...
Is there anything else you'd recommend?
Sanjampet,
That last link was to 2011 (not 2012)-004. Did you want me to install the 2011-004 update? Or perhaps it was a typo on the webpage... Also, the link discusses the security update, but does not provide the actual security update file. I have downloaded the file from another link within Apple (which is what I've been trying to install up until now). Could you clarify what I should be using that link for? Thanks.
Sorry, I happen to be on overload tonight between the kids, and other family matters, please excuse me. One last thing to try is a safe boot, this will boot your OS and exclude any third party applications. It should allow you to use Safari and internet, but get everything not OS out of the way. SAFE BOOT: power off mac, power back on holding shift key before start chime, continue to hold shift key (this will take longer than a normal boot, be patient) till you see the progress bar and spinning gear, then release. Wait for login window, then login. Open Safari, go to safari preferences, click reset, then try to do the download and install again. If this brings no joy, you might need to re-install your OS. Let me know how this works, and we will proceed from here. SJP
What do I do if I am having problems installing Security Update 2012-004?
