error 3194 when trying to restore ipod touch...my daughter forgot the password and logged in too many times...now its disabled:(

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error 3194 when trying to restore ipod touch...my daughter forgot the password and logged in too many times...now its disabled:(

Hi

My daughter forgot her password after mispla cing her ipod for 3 weeks. I tried to restore after it went into disabled mode. I get an error 3194.

Some help would be appreciated.

iPod touch

Posted on Nov 18, 2012 12:06 AM

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Answer 1

AnaMusic

Level 9

57,562 points

Nov 18, 2012 12:07 AM in response to Steve3165

Unable to contact the iOS software update server gs.apple.com

Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:

Install the latest version of iTunes.
Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. FollowiTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.

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